Ida Ougoummad Holidays

The stay was wonderful, the atmosphere was great, the food, the parties, the rooms, everything was clean, the food was delicious, and the pools were more than wonderful. Next time it will be my first choice.

Having stayed in this hotel many times over the last few years we were not disappointed in anyway. In fact the food

Had an amazing experience, came at the beginning of July and the weather was pretty hot. Honestly couldn't feel it, I was in the pool most of the time. I expected it to be a lot more packed but the resort is pretty big so you aren't always waiting in lines or feeling clustered with other people. The food was great, the Moroccan restaurant requires a reservation so plan that ahead of time. Issam at the bar was amazing. He kept the drinks coming and had us entertained with his knowledge of the country. Then I met Nihal, who was also amazing. Loved her energy, we were never bored for a second. Everyone caters to you. She will recommend fun stuff to do. We did the karaoke and enjoyed some dancing. Rooms were spacious and clean, and had the AC off rooms open with the blinds closed to protect from mosquitoes. I liked the location, others might not but I believe they have a shuttle to help you get around, we came by car. Want to give another shout out to the front desk lady who was not only quick but efficient. I've been to resorts all over the world and this one will be one I recommend to others.

the room was okay but could be more cleaner. the tv was not working, the bathroom was leaking and the wifi is very weak. the staff took a lot of time to sort out the leak from the bathroom and we arrived at night and wanted to rest.

I'm giving a 3-star rating only because the food was excellent and the kitchen staff were outstanding. The food was consistently delicious and catered well to our tastes. We appreciated the variety, something new every day and most of the kitchen staff were friendly and approachable Deposit Confusion: On the first day, we paid the deposit for the swimming towels in euros, as we didn’t have any dirhams. However, we noticed that the remaining change was returned in dirhams, which wasn’t explained to us at the time. We even asked the staff member who conducted our briefing if we’d get the deposit back in euros, and she confirmed that we would. Nothing was mentioned about an exchange. The day before checkout, we had to argue with the staff to get our deposit returned in euros. They claimed we had already exchanged the money, which wasn’t true and this was never communicated to us. Eventually, after some back and forth, we did get the deposit back in euros, but the whole situation was frustrating and poorly handled. Room Issues: The bathroom drain was blocked, and it flooded every time we took a shower. We had to use towels to keep the water from spreading into the room. We reported it twice, but no one came to fix it. The fridge wasn’t working. The safe didn’t work either. The tea table was stained. The body shower gel bottle was empty on arrival and never refilled, despite daily room cleaning. Shuttle Bus Timing: I really wish the free shuttle bus had more convenient timings.