Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
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Reviews of Richmonde Hotel Iloilo

4 out of 5
Richmonde Hotel Iloilo
Megaworld Blvd cor Enterprise Rd, Iloilo Business Park, Mandurriao, Iloilo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 191 out of 288 reviews" "
Rating 8 - Good. 77 out of 288 reviews" "
Rating 6 - Okay. 16 out of 288 reviews" "
Rating 4 - Poor. 2 out of 288 reviews" "
Rating 2 - Terrible. 2 out of 288 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and the staff was very polite, professional and courteous to our needs. The breakfast buffet was good. There was an adequate amount of choices. We had 2 rooms and they were both clean and spacious. The only thing I would mention is around the pool area. It needed some upkeep in the tiles if the pool and with the heat the addition of some umbrellas for shade would have been greatly appreciated. The location was great as it was close to the festival walk with a lot of shops and dining options. Overall it was a very good hotel about 30 mins from the airport. I would definitely stay there again.
Stayed 3 nights in May 2024
Response from Natalie Lim General Manager on 21 May 2024
Dear Henry,Thank you for the wonderful review. We are glad that you loved the service of our staff. We will take note your concern and we look forward to welcoming you back.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had an amazing stay for 10 Days at Richmonde Hotel
Stayed 9 nights in Feb 2024

10/10 Excellent

aida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Natalie Lim General Manager on 19 Feb 2024
Thank you for the perfect 5, Aida! We look forward to having you back.

10/10 Excellent

Derrek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall and amenities
Stayed 2 nights in Jan 2024
Response from Natalie Lim General Manager on 19 Feb 2024
Dear Derrek,Thank you for the perfect score! We can't wait to welcoming you back.

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good very convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

RONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023

8/10 Good

Mark

Not quite the 5*
The hotel is very nice, lobby, room, bed pillows & sheets. All the staff are very helpful & friendly. location is convenient to everything to see in the city, festival walk, restaurants & mega world is walkable distance. I would have given them 5 * but the water in the swimming pool looks murky or dirty, stayed for 3 nights, did not go swimming.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicolas

Stayed 2 nights in Dec 2023

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to stay while in Iloilo City
Richmonde has maintained its excellence in service, hospitality and quality. Thanks to their wonderful courteous, polite and efficient Staff. We always love staying here. The convenience of being able to get around the nearby mall, attractions and restaurants is a big plus.
Stayed 1 night in Nov 2023
Response from Natalie Lim General Manager on 13 Nov 2023
Dear Alex,Thank your for the perfect score. We are glad that you enjoyed your stay with us and part of that was the excellent service of our staff. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
I am happy overall with my stay
Stayed 1 night in Oct 2023
Response from Natalie Lim General Manager on 7 Nov 2023
Thank you for the perfect 10! We look forward to having you back.Sincerely yours,

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Natalie Lim General Manager on 7 Nov 2023
Thank you for the perfect score, Jeffery! We can't wait to having you back.Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff, great view, good food, excellent location.
Stayed 1 night in Oct 2023
Response from Natalie Lim on 7 Nov 2023
Thank you for the perfect score! We are glad that you had an enjoyable stay with us and part of that was the excellent service of our staff. We look forward to having you back.Sincerely yours,

10/10 Excellent

ramella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Natalie Lim General Manager on 7 Nov 2023
Thank you for the perfect 5, Ramella! We can't wait to welcoming you back.Sincerely yours,

8/10 Good

Heather

Business traveller
Stayed 6 nights in Sep 2023

8/10 Good

Michael

Stayed 1 night in May 2023
Response from Natalie Lim on 23 Jun 2023
Dear Michael,Thank you for taking the time to review our property. We look forward to having you back.

10/10 Excellent

Luis

Stayed 2 nights in Jun 2023
Response from Natalie Lim on 23 Jun 2023
Thank you for the perfect 10, Luis! We look forward to having you back.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simply the best hotel I have ever stayed at. It’s a beautiful building inside and out. Easily walkable to the excellent malls like SM and festive walk along with lots of great eateries. The staff are lovely too. So kind and polite and would do anything for you. Thanks for making our stay special!
Stayed 13 nights in May 2023
Response from Natalie Lim on 31 May 2023
Dear Mark,Thank you for the perfect 5! We are glad that you had a wonderful stay with us and part of that was the excellent service of our staff. We can't wait to have you back.

8/10 Good

MERIAM

Stayed 3 nights in Apr 2023

8/10 Good

MERIAM

Travelled with partner
Liked: Cleanliness, staff & service
Great place to stay but should expand their dining area. Too many guests, limited dining area but food is great. I will rate this hotel 4.7 out of 5.
Stayed 1 night in Apr 2023
Response from Natalie Lim on 31 May 2023
Dear Meriam,Thank you for taking the time to review our property. We are glad that you enjoyed our food despite the limited space. We look forward to welcoming you back.

10/10 Excellent

Edgardo

Stayed 1 night in Apr 2023
Response from Natalie Lim on 2 May 2023
Dear Edgardo,Thank you for the perfect 10! We look forward to welcoming you back to Richmonde Hotel Iloilo.Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Natalie Lim on 2 May 2023
Thank you for the perfect score! We can't wait to have you back.

10/10 Excellent

Eli James

Stayed 1 night in Apr 2023
Response from Natalie Lim on 2 May 2023
Dear Eli,Thank you for giving us a perfect score. We are glad that you enjoyed your time with us. We can't wait to welcoming you back.

10/10 Excellent

Marcelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and obliging. Notice of maintenance very timely. Pool and Gym very clean and tidy. I will stay here again.
Stayed 10 nights in Mar 2023
Response from Natalie Lim on 2 May 2023
Dear Marcelina,Thank you for the perfect 5. We are glad that you had a wonderful time with us and part of that was the excellent service of our staff. We look forward to having you back.

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Diane Grace

Stayed 1 night in Mar 2023

10/10 Excellent

Rogelio

Stayed 3 nights in Mar 2023

10/10 Excellent

aida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weekend stay.
My 1 night stay was amazing. First, the staff were very professional and courteous, from the entry to reception to pool staff, housekeeping and room service. We were accommodated for early checked in and able to leave our bags after check out. The best was the room service massage. Took all my knots and pain. Those ladies were amazing. We love the pool too. Well managed hotel.
Stayed 1 night in Mar 2023

8/10 Good

Cherry

Stayed 1 night in Mar 2023

10/10 Excellent

Myrlen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel staffs are polite and effecient. Room is clean and spacious. Highly recommended.
Stayed 1 night in Jan 2023

8/10 Good

Eva

Stayed 1 night in Jan 2023
Response from Natalie Lim on 24 Jan 2023
Dear Eva,Thank you for taking the time to review our property. We look forward to having you back.

10/10 Excellent

Anneline Kriel, Hertfordshire

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location. Nice spread of breakfast. The staff are nice and very attentive. Room is quite big.
Response from Natalie Lim on 24 Jan 2023
Dear Anneline,Thank you for the perfect score! We are glad that you enjoyed your stay with us and part of that was the service of our staff. We look forward to having you back.

10/10 Excellent

MARIA MI VIDA

Stayed 4 nights in Dec 2022

2/10 Terrible

Malva

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
You can’t take bfast buffet if you’re not dressed up (Went with shorts/t shirts and hotel slipper and i was asked to change)

8/10 Good

Hamish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was more than adequate, the staff were very friendly and helpful, we stayed here 6 years ago when it was brand now, it is showing signs of not ageing well. Cook to order omelettes for breakfast were good and the only thing remotely “western”. All in all a good stay for a week for the price… $660 for a nice room with king bed so big enough for me my wife and kid. Good value. The surrounding area has come along in leaps and bounds and is a very modern, very up market shopping area with plenty of eating options. Would stay again
Stayed 6 nights in Dec 2022
Response from Natalie Lim on 14 Dec 2022
Dear Hamish,Thank you for taking the time to review our property. We are glad that you and your family had a comfortable stay with us. We already have plans in the pipeline to better improve our facilities and you will be seeing this on your next stay. We can't wait to have you back!

8/10 Good

Barbette

Stayed 1 night in Dec 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

8/10 Good

PHILIP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic on reception, always recognising you when you enter or pass reception
Stayed 2 nights in Oct 2022
Response from Natalie Lim on 3 Nov 2022
Dear Philip,Thank you for taking the time to review our property. We are happy that you enjoyed your stay with us and part of that was the courteousness of our staff. We look forward to having you back.

6/10 Okay

EDWIN, Calgary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Check in time is 2pm but I waited till 4pm since they are still cleaning the room. When we enter the room the smell is not good (aged smell). Wifi username and pswd incorrect. It’s not a flawless check-in. But the hotel staff are very accommodating.
Stayed 1 night in Oct 2022
Response from Natalie Lim on 25 Oct 2022
Dear Edwin,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Rest assured, I will coordinate these challenges to our housekeeping and front office team. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to having you back.

10/10 Excellent

Carmen

Stayed 1 night in Sep 2022
Response from Natalie Lim on 25 Oct 2022
Dear Carmen,Thank you for the perfect score! We look forward to having you back.

10/10 Excellent

Ma Gisella

Stayed 1 night in Jul 2022

10/10 Excellent

Mary

Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found it as a euphoric experience that took away all of our stress from the pandemic. We especially appreciated the ambience of the room, the cordialness of the staff and the overall cleanliness of our accommodation. This trip of happy memories will be forever held in fondness as we enthusiastically recommend Richmonde Hotel to our friends and family.
Stayed 2 nights in May 2022

10/10 Excellent

Louis-Jerome

Stayed 4 nights in May 2022

10/10 Excellent

Angelic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Natalie U. Lim on 24 Mar 2022
Hi Angelic! Thank you for the perfect 5 rating. We are honored that you enjoyed your whole stay with us especially the cleanliness of the facilities, comfort of the room, and the excellent service of our staff. We look forward to welcoming you back for another relaxing trip. :)

8/10 Good

PENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Natalie U. Lim on 24 Mar 2022
Hi Penny! Thank you for your rating. We are happy to know that you liked the cleanliness of the facilities, comfort of the room, and the excellent service of our staff. We look forward to welcoming you back for another relaxing trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Staff great and friendly. Great customer lace to stay close to Immigration and S&R.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021