Independence Hotel Guide - Cheap Hotels in Independence, Kansas City

"when I checked in I was told complemetary breakfast in the morning. Went down and they said it was 12$ for breakfast. The price was not the problem. It was being told free then charged."

"It was fine. Nothing overtly awful, but nothing was great either. The staff were all great, but the breakfast was awful, poor quality (the tater tots were freeze burnt, pastries weren’t even thawed). Plenty of parking. For a one night stay fine, but if you’re here for more than that, I’d pass."

"Place just looks dingy and needs an upgrade. I would never stay there again nor wood I recommend. "

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"Would highly recommend staying here! The staff was so friendly and helpful and breakfast was hot and delicious. We ate at a good Mexican restaurant across the street. The room was clean and comfortable."

"Nice older hotel, but very well kept right next to IKEA "

"Great staff. Marriott standards!"

"You don't want this nightmare. The manager is the most unprofessional, rude, and mean. The rest of the staff is no better either unfortunately. You will be thrown out for asking about or for anything if the manger or staff doesn't like you. I overheard the staff talking about horrible about the guests while waiting for the elevator. Was told to leave for asking for corporate phone number and then was humiliated while the staff and manager stood by making rude comments towards me and my family. All while telling me to get my things out my room in 30 minutes as they stood and laughed. When I asked about a refund for the week I paid for, I was told too bad. I did what was asked and had all my things outside the room within the time frame I was gave just to then be told I could stay for the time I paid for just don't speak to any of the staff or else. This is no way to treat anyone. Especially after I just went through a house fire and is why I'm staying at your hotel while I seek another home for myself and my 8 yr old son. There was 1 person that treated guests the way they should be treated. He worked nights and was always polite and smiling. He was the only male front desk at night and the rest of the staff should take lessons on how customers service is done. Other than him, you will do everything thing possible to not cross paths with the staff. If you don't believe me, stay there for a week and ask for the corporate phone number and see what happens"

"Great location!"