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Reviews of Fairfield Inn & Suites by Marriott Indianapolis Greenfield

2.5 out of 5
Fairfield Inn & Suites by Marriott Indianapolis Greenfield
2253 William Way, Greenfield, IN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 186 out of 245 reviews" "
Rating 8 - Good. 41 out of 245 reviews" "
Rating 6 - Okay. 7 out of 245 reviews" "
Rating 4 - Poor. 7 out of 245 reviews" "
Rating 2 - Terrible. 4 out of 245 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal at the front desk was very efficient and personable, room was clean, bed was comfortable, close to good food. Nice part of town. Breakfast was top notch as was the breakfast staff.
Stayed 1 night in May 2024
Response from Emily on 20 May 2024
Hi Lucas, I'm glad to hear our staff service shined through during your stay and that you enjoyed our breakfast.

10/10 Excellent

Jacklyn

Stayed 1 night in Apr 2024
Response from Emily on 9 May 2024
Hi Jacklyn, we're glad to hear you enjoyed your stay with us!

10/10 Excellent

David

The clean room
Stayed 1 night in Apr 2024
Response from Emily on 11 Apr 2024
Hi David, thank you for providing your feedback. I'm glad our cleanliness shined through during your stay with us!

8/10 Good

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
access to interstate
Stayed 1 night in Apr 2024
Response from Emily on 9 Apr 2024
Hi Vince, thank you for your response and I'm glad that you found our hotel easily accessible off of the interstate.

8/10 Good

Kiara

Travelled with family and small children
Liked: Property conditions & facilities
Overall, our stay was enjoyable. Check in was easy as well as check out . However, I was unaware of the the security deposit that is charged for first night on top of what is owed for the stay. That would have been nice to know ahead of time. We were also accused of running on our floor. The front desk clerk, Amanda just insinuated that we were running in the hallway despite the running being ongoing for 2 nights. I stayed with my mother and 7 year old daughter. She should have came to the floor to see for herself instead of assuming. Amanda’s co-worker did explain they have to call and ask but I highly doubt anyone else was called. The walls are paper thin and we didn’t hear a room phone ring on either side of our room.
Stayed 3 nights in Apr 2024
Response from Emily on 9 Apr 2024
Hi Kiara, I do understand your frustration and I apologize for disturbing you during your stay. Per policy, we do have our employees investigate noise complaints and either call rooms or knock on doors where the noise is being reported. Amanda did call other rooms and spoke to other guests as she was supposed to do, but I once again can understand how frustrating it might be to feel as if you were being singled out. I do hope that in the future you decide to give us a second chance if your travels ever bring you back to Greenfield.

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience I would stay again.
Stayed 2 nights in Mar 2024
Response from Emily on 9 Apr 2024
Hi David, I'm happy to hear that you enjoyed your stay with us and we hope to welcome you again in the future!

6/10 Okay

Zachary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor checkin experience. Television didn’t work. Facility was pleasant and clean.
Stayed 1 night in Feb 2024
Response from Emily on 9 Apr 2024
Hi Zachary, I'm sorry to hear you had a poor check-in experience and that your TV was experiencing a maintenance issue. I do hope you decide to give us a second chance in the future to give you the guest experience you deserve.

10/10 Excellent

Gursahib

Stayed 1 night in Feb 2024
Response from Emily on 9 Apr 2024
Hello, I'm glad to hear you enjoyed your stay with us!

10/10 Excellent

Xiangming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is away from highway, so no noise. Also, inside room the heater is less noice than most of other hotels.
Stayed 1 night in Feb 2024
Response from Emily on 9 Apr 2024
Hi Xiangming, I'm glad you enjoyed your stay with us and that you found comfort at our hotel.

10/10 Excellent

Gina

Travelled with family
Even though this was an older hotel it was remarkably well maintained. Would stay here again.
Stayed 1 night in Feb 2024
Response from Emily on 9 Apr 2024
Hi Gina, I'm glad to hear you enjoyed your stay with us. We hope to welcome you again in the future if your travels ever bring you back to Greenfield!

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Jan 2024

10/10 Excellent

Tresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Easy access from 70
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here before and was very happy with the place and the staff
Stayed 1 night in Nov 2023

10/10 Excellent

Jessie, Clay Center

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They asked us what floor we wanted. I appreciated that.
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new (ish).
Stayed 1 night in Nov 2023

10/10 Excellent

Natashau

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quick and easy booking and check-in. Clean rooms. Breakfast needs an upgrade.
Stayed 1 night in Nov 2023

10/10 Excellent

Zoltan, Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 9 nights in Oct 2023

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new. Carpet was so plush had a hard time opening our door. Enjoyed the pool. Nice not to have flicks of children in it. Breakfast was the best we had on our 2 week trip. Highway noise was there but not bad.
Response from Becca on 30 Oct 2023
I am so sorry that you had issues opening your door! I am going to have maintenance check all of the carpets in the doorways, to ensure no one has that issue again!I am so happy to see that you enjoyed the rest of your stay! Our breakfast attendant is going to be so happy that you enjoyed it! We hope to welcome you again soon!

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had very comfortable beds! Usually hot beds are too firm but these were nice. Very clean, easy to get to an lots of food options close. Had a good breakfast selection too

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice. Bed super comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Bob

Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Russ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect. Almost everything is within walking distance.
Stayed 1 night in Aug 2023

8/10 Good

Gary, Greencastle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and quiet area
Stayed 1 night in Aug 2023

8/10 Good

Hardy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the decor and the cleanliness. Breakfast was convenient, while standard, a good options for on the go! The staff was very helpful, except wasn’t visible at the front desk, had to wait to check in for the attendant to come Back, and didn’t see anyone when check out time. The building and rooms look great, so he insulation is not that great and it made our stay a bit noisy. Could hear the doors everywhere and the guests next door and those walking above us.
Stayed 1 night in Aug 2023

10/10 Excellent

Russ

Stayed 1 night in Aug 2023

10/10 Excellent

Leigh

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and new feeling hotel, everything was comfortable. A nice area behind the hotel for walking your dog and a tasty breakfast.
Stayed 1 night in Aug 2023

6/10 Okay

Thaddeus

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Poor housekeeping
Stayed 7 nights in Aug 2023

8/10 Good

Stefanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Preston

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, no issues. Solid hotel stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and serviceable, all the essentials ai needed for a quick last minute trip!
Stayed 1 night in Jul 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except bathroom door didn’t latch closed
Stayed 1 night in Aug 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall just a great place! Staff was very helpful and friendly! They were very knowledgeable about the area and knew great dining options!
Stayed 1 night in Jul 2023

10/10 Excellent

Levny, Hamilton Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from R on 1 Aug 2023
We are so happy that you enjoyed your stay with us! We hope to welcome you again soon!

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023

6/10 Okay

Amy

Stayed 1 night in Jun 2023
Response from R on 1 Aug 2023
We are so happy that you enjoyed your stay with us! We hope to welcome you again soon!

10/10 Excellent

Eric

Stayed 1 night in Jun 2023
Response from R on 1 Aug 2023
We are so happy that you enjoyed your stay with us! We hope to welcome you again soon!

8/10 Good

SANDRA

Stayed 1 night in Jun 2023
Response from R on 1 Aug 2023
We are so happy that you enjoyed your stay with us! We hope to welcome you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in Jun 2023
Response from R on 1 Aug 2023
We are so happy that you enjoyed your stay with us! We hope to welcome you again soon!

2/10 Terrible

Julie

Disliked: Staff & service, property conditions & facilities
This place just made me never want to stay at a marriott property again.
Stayed 1 night in Jun 2023
Response from R on 1 Aug 2023
I am so sorry that you did not enjoy your stay here with us! I would be happy to look into any issues that may have come up while you were staying with us. I never want our guests to leave unhappy, and while some things are out of our control, we do the best we can to ensure our guests have a great stay! I would love to hear what happened so that I can try to fix it.

10/10 Excellent

Cristina

Stayed 1 night in May 2023

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Daniel

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
There were no pet facilities. No waste collection stations and no designated pet relief areas.
Stayed 1 night in Apr 2023

10/10 Excellent

Athena

Stayed 1 night in Apr 2023

10/10 Excellent

Trina

Stayed 1 night in Apr 2023

10/10 Excellent

Carolynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good hot breakfast. Room was comfortable
Stayed 1 night in Apr 2023
Response from Courtney Ferrell on 2 Apr 2023
Hi Carolynn,Thank you so much for choosing Fairfield Inn & Suites in Greenfield for your stay. We really enjoyed having you and appreciate the feedback!I cannot say enough good things about our team. They work very hard to ensure our guests get the most out of their stay. I am so happy that was able to shine through and you had a relaxing time.We hope to see you again the next time you're in Greenfield!

10/10 Excellent

Dawn

Liked: Cleanliness
Stayed 1 night in Mar 2023

10/10 Excellent

Carolynn

Stayed 1 night in Mar 2023