Ingenio Holidays

The hotel was clean and tidy, rooms cleaned daily, fresh towels when requested. Pool area was nice plenty of sun beds, food was good always plenty to choose from can’t fault the place.

Lot's of choice with the food. Room nice size and beds comfy. Drink option ok Staff friendly and helpful. Entertainment good, but was only there 4 nights and watched the same routines a few times. Which was s bit repetitive.

Nice hotel and very clean modern rooms. Nice to have a choice of pools. The staff were extremely friendly from check in to check out. 2 big let downs: The inside bar ( if you can call it that) as it was literally chairs lined up in a corridor. I can see this being an issue in summer months as I can image most entertainment will be held on the stage at the middle level pool. Another let down was the food. Whilst there was a good choice of salad items and the snack bar in the day was well stocked. The hot food items in the main restaurant were very mediocre. Often having to hunt around to piece a meal together. That being said some items were of decent quality. The biggest worry of the food is the lack of labelling. If you have allergies beware! All food is labeled wrong and doesn’t correspond to what is actually out. There was one night I asked what the meat was and was told chicken. It was actually beef. So it seems the staff are unsure of what they are serving. All in all a decent stay but there are definitely areas for improvement.

Fantastic stay , loved area. Food great with various food for every taste.

Check in - could be quicker why the need to forward Expedia email etc when already have details on system Room - lovely big and week presented, high quality bedding robes toiletries, powerful hair dryer,water replenished almost daily only 1 day no housekeeping in a week. Pool large area always sun beds and loungers, order drinks from scanning we code at bed. Gardens well maintained and pool area washed down daily. Restaurant- Saturday night was amazing range and quality however by Monday it went way down hill, lots of dried up food, less choice. Huge amount of PORK and little else. The pork wasn’t always CLEARLY labelled, and put into far too many dishes. Breakfast was constantly good and able to order set dishes or help self to buffet. The hotel app is a bit difficult to navigate at first but then get used to it to book in for dinner each day. Service - they’re are a lot of staff in the restaurant standing about talking and I did hear them talking negatively about guests, maybe they be better stiring the food so it’s not dried up. Apart from this I lived the hotel and will defiantly return