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Lovely man at the front desk - efficient and friendly check-in. Room was spotlessly clean and the aircon had been turned on prior to my arrival to ensure a cool room. a great experience overall. Only thing is, I was in a room close to the road and the trucks/road traffic was quite loud all throughout the night. Expected for a roadside motel though. Just a note to noise sensitive travellers to have earplugs at the ready.
There were ant's in the bed, traffic could be heard, the building is quite old. In saying that the unit was clean and tidy with new air con and TV, the owner was very nice and accommodating.
Host was exceptional. Friendly, efficient, thoughtful, understanding, helpful and accommodating. Very much appreciated. Great effort by the host. Thank you
The owner gave fantastic service.
Very happy with our stay.
Sharyn
Stayed 4 nights in Apr 2023
8/10 Good
Nola
Travelled with partner
26 Feb 2023
Liked: Cleanliness, staff & service, amenities
Older property with a lovely manager. Rooms old but clean and well maintained. Property outside could be tidier but given the recent rain and heat in the area very understandable. Don’t be put off by the exterior appearance. Easy walk to many pubs for decent meals with Maccas directly across the road.
Nola
Stayed 1 night in Feb 2023
10/10 Excellent
Coralie
Travelled with family and small children
14 Sept 2022
Liked: Cleanliness, staff & service
It was very accommodating for my little family's stay.
I was a bit hesitant when I arrived at the property, however the owners were amazing, very friendly and happy to give information about the local area and the rooms them selves were old however extremely clean
John
Stayed 1 night in May 2022
4/10 Poor
Nola
4 May 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed here once before and everything was great!
This time it was not so good.
Don’t think I will stay again.
Excellent stay at Moondarra. Simple motel accommodation with all the comforts. AC was icy cold, beds were very comfortable and the room spotless clean. Thanks to the wonderfully friendly owners for a relaxing stay. Will definitely be staying again next time I'm heading through.
Jim was a great host. Before my arrival he turned on the aircon to cool down the room on a hot tropical afternoon. Basic but really clean, easy to access and great nights sleep
The staff are very friendly and helpful - the airconditioning was already turned on to cool the room down for us as it was a very humid day. The beds are very comfortable to sleep in. The pressure in the shower was great. The kitchenette had everything we needed for our stay. The motel was in a great location - easy walking distance to shops and restaurants. We always choose the Moondarra when staying in Innisfail for the night.
Extremely rude and unprofessional, will never recommend staying there EVER
Verified traveller
Stayed 1 night in Dec 2019
Response from Jim, Moondarra Motel on 9 Dec 2019
Unfortunately, you did not understand that we needed to collect payment from the guest on arrival. This was clearly stated in your booking confirmation. We always wait until the guest arrives before taking payment ( unlike the larger hotels who automatically take payment before you arrive) because often they prefer a different payment option, such as cash or savings.
You simply had to confirm that the payment was to be made from the card supplied with the booking as it was in a different name to the guest. .
A good standard motel close to city centre. Only thing was ... no powerpoints beside the bed.
john
Stayed 1 night in Nov 2019
8/10 Good
Verified traveller
13 Oct 2019
Liked: Cleanliness, staff & service
The property by no means looks flash but the staff are friendly. The rooms large and comfy. Beds extremely comfortable and bathroom large. For an overnight stay it was great. We will definitely stay again.
Clean, comfortable Motel. We were only here for 1 night and it met all our needs. Friendly Manager who provided a lot of local knowledge. Will stay again when back in Innisfail
the whole premises is dated, old and needs modernisation
Verified traveller
Stayed 1 night in Aug 2019
Response from Jim on 21 Aug 2019
Thank you Anonymous. Shame you could not put your name to your review so that we could address you by name. .
Yes, we are an older motel, but we make sure that the rooms are clean and comfortable. If you want modern I suggest you stay in a 5 star hotel and pay accordingly.
Most of our guests are return clients who we value greatly.
The owner of this property has to be one of the most pleasant people in the industry. There was nothing he wouldn’t do for his quests. The room was immaculate and you can tell he prides himself on presentation in the older rooms. Family room had everything you could possibly need for an extended stay. Beds were super comfortable. Huge shower as well. Car park was a touch tight to get in and out of but not a real issue. Neighbors to the motel were a little boisterous, but nothing that could be helped.
Highly recommend if your looking to stay on a budget.
Great location, opposite "burgers and coffee" and not many steps to the nearest hotel. Very clean even though motel is not new but best of all the owner was so obliging he seemed to anticipate our needs and had heaps of knowledge of the area. Would not hesitate staying again.
Nothing pretentious, but very comfortable, spacious, quiet and welcoming. Walking distance to everything.
Verified traveller
Stayed 1 night in Nov 2018
6/10 Okay
Verified traveller
27 Oct 2018
Verified traveller
Stayed 1 night in Oct 2018
Response from Jim on 30 Oct 2018
It is a shame that you would not put your name to your review as It would help us rectify any specific problems.
Neverthless, we appreciate you taking the time to respond. We also appreciate that expectations vary on what people expect from a basic 3 star motel.