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"It would be nice to have food access. The restaurant has been closed for over a year. The shuttle service is a great help! Staff was very helpful."

"Great location and super helpful staff"

"Awesome!"

"Really appreciate the shuttle service as we didnt rent a car. So convenient for the guests"

"The bathroom door would not stay shut. The mattresses should be turned around or switched out. The mattress closest to the window in 405 in Sitka ak could be switched to a firm mattress."

"The room was lovely, very spacious and a comfortable bed! Enjoyed the close proximity to the local restaurants and shops"

"Asked for room to be made up twice during my five night stay. It never happened. "

"So, I must say I loved staying there. BUT, it’s old. Our room was clean and quiet. Tub dripped a bit which I didn’t care about. Window to didn’t shut quite right. The parking lot was nearly unusable cuz they chose not to deal with the massive snow, but they directed me to a lot across the street I could poach if I left by 8am. You can tell it was amazing in its heyday. My daughter (9) gives it full 5 stars. I only rated cleanliness lower because the ice machine on 2 had LOTS of dust on top of it the whole 4 night stay. Ice machine on 4 didn’t work. All that said, I found it lovely and would wholly recommend if you don’t mind a few quirks in a beautiful old hotel that’s got clean rooms and great food nearby."

"The water view is awesome! The staff is friendly. For an older property the room was clean. The walk ability to downtown Juneau is great. "