Punta Arenas Hotel Guide - Instituto de la Patagonia hotels in Punta Arenas, Chile.

"Location very good,heating very good but poor breakfast!!?"

"Staff was so incredibly kind, went out of their way to make us a bagged breakfast the one day we were leaving very early. Definitely recommend!"

"Room was OK for the price, bathroom door was damaged but they fixed quickly. Restaurant was very good. Continental breakfast was not. The gym was OK but not all the machines were working. Location was perfect, just 3 minutes walk to main square and 5 minutes walk from restaurants. Walk 2 more minutes and you get to the port area. Also for your covenience there is a machine to refill your bottle of water in on the second floor near the reception."

"String Odor/smell that they were trying mask with a deodorizer. Smell was of mold and sewage. Particularly around the elevator and to some extent on the floors. Staff was pleasant but not really helpful. Attached restaurant and bar staff were not interested in taking orders for food or drink. Do not count on a 6:30 am breakfast, coffee was there but not much else."

"The room was small with 1 chair. The shower pipe was broken! More of a waterfall than anything…not usable."

"We arrived early, but the staff was super attentive. They were able to store our bags as we went out and explored. Cristian took care of us from start to finish, great customer service skills. Margarita was our cleaning lady and had the room spotless. We visited the restaurant, the selection was good with some local cuisine. Portions are big enough for two. Location was ideal right on the Straight and only blocks from downtown, the port and just about anywhere."

"Very efficient & friendly staff. Lovely property. Excellent breakfast and evening meal."

"Really lovely historic location and historic building (stairs required) with great views of the plaza with tons of shops and things to do right near by. Really wanted to love it but sadly no hot water in the evening and only a bit of warmish water the next morning. Along with very poor soundproofing from the room doors mean't you could easily hear everyone coming and going. Hopefully they can fix the hot water situation and try and do something with the doorways to isolate a bit. City center historic building your going to hear a bit outside but it's the sound from the halls that was really bad."

"Excellent!!"