Seasonal outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Hotel ILUNION Islantilla

4 out of 5
Hotel ILUNION Islantilla
Avenida de Islantilla, s/n, Urbanizacion Islantilla, Isla Cristina, Huelva

Reviews

8.2

Very good

Rating 10 - Excellent. 111 out of 255 reviews" "
Rating 8 - Good. 83 out of 255 reviews" "
Rating 6 - Okay. 44 out of 255 reviews" "
Rating 4 - Poor. 9 out of 255 reviews" "
Rating 2 - Terrible. 8 out of 255 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donald, Cochrane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like a fabulous place to come for the water either pool or beach
Stayed 1 night in Mar 2024
Response from Helena Gómez Guest Experience Manager on 28 Mar 2024
Dear Donald,Thank you so much for suach a nice review and we hope you had a lovely journey back home.Best regards,

8/10 Good

Louis, SASKATOON

Stayed 2 nights in Oct 2023

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel at the beach, friendly staff, clean and large pool. Would love to return again.
Stayed 5 nights in Oct 2023
Response from Helena Gómez. Guest Experience on 9 Oct 2023
Dear Nina,Thank you so much for your nice review.We will be more than happy to host you once again in the near future.Yours faithfully,

10/10 Excellent

Hilary

Travelled with partner
Liked: Staff & service, property conditions & facilities
The Staff are very nice and helpful lovely place to stay
Stayed 5 nights in Oct 2023
Response from Helena Gómez. Guest Experience Manager on 7 Oct 2023
Dear Hilary,Thank you so much for your review and congrats about our staffs kindness.Regards,

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon stay
We stayed here for 2 nights as part of our honeymoon trip around Spain and Portugal. We absolutely loved this hotel! So luxurious with the beautiful view from our room, the pool area, the pool bar, and beachfront access. We would definitely return!
Stayed 2 nights in Sep 2023
Response from Helena Gómez. Guest Experience Manager on 15 Sept 2023
Dear Cassandra,Thank you for letting us to take part of such an important moment in your lives and we hope to have the pleasure of hosting you again in the near future.Best regards,

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vwry nice place to stay !
Stayed 5 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 21 Aug 2023
Dear Carlos,Thank you so much for your nice feedback.We sincerely hope to have the pleasure of hosting you once again in the near future.Yours respectfully,

10/10 Excellent

Sheila

Stayed 7 nights in Jul 2023

10/10 Excellent

Milana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Nice hotel. Nice stuff. Everything was great.
Stayed 3 nights in Jun 2023
Response from Helena Gómez. Guest Experience Manager on 2 Jul 2023
Dear Milana,Thank you so much for taking the time to share your experience on this page. We are pretty sure your opinion will be very helpful for those who are thinking about choosing our hotel as their vacation destination.Yours faithfully,

10/10 Excellent

stella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating. Excellent resort for couples (right on the beach) and for families. Safe and convenient. Indoor pool, kids club, tennis, volleyball. And the list goes on…..
Stayed 2 nights in Jun 2023
Response from Helena Gómez. Guest Experience Manager on 14 Jun 2023
Dear Stella,We are very happy to hear that you had a great experience in our resort. Thank you so much for sharing it.Yours faithfully,

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 5 nights in May 2023
Response from Helena Gómez. Guest Experience on 14 May 2023
Dear Hilary,Thank you so much for your feedback !!We sincerelly hope to see you soon !

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
A great find
The check in was a disaster. I was early and they wouldn't let me in, then they lost my booking. I had to sit in reception for 45 minutes while they sorted it out. BUT, they were all incredibly friendly and embarrassed about it.
Stayed 1 night in Sep 2022
Response from Recepción on 12 Sept 2022
Buenos dias Sr, MichaelLamentamos su incidencia en el ckeking y aclaramos que referente a la entrega de habitación en no garantizamos que estén preparadas antes de las14:00h.saludos cordiales

8/10 Good

KAREN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough
Nice. Comfy beds. Option extra blanket was available if required. Rooms not sound proof so could hear people outside in the hall way (some poeple are not considerate of others unfortunately). But for a place to sleep, good enough. We weren't there long.
Stayed 1 night in Jun 2021
Response from Helena Gómez. Guest Experience on 8 Jun 2021
Dear Karen, Owing to the the current circumstances, we understand that knowing how to share and cooperate is more important than ever and for this reason, we highly appreciate your comments and kind suggestions as they allow us to reach the level of service that our guests demand. Yours faihtfuly,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Felisberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I had a very good break, very relaxing good costumer care, I’ll return to this hotel next time that I take a break
Stayed 4 nights in May 2018
Response from Helena Gómez. Guest Experience on 9 Jun 2018
Dear Felisberto, It was a pleasure for us to host you at our Hotel. We are proud to receive your congrats and do not hesitate to contact us for further assistance or request in your next visit. Yours faithfully,

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely beachside hotel
Lovely hotel next to a superb beach and adjoining shopping centre. Excellent large swimming pool, well maintained. Comfortable room . Could benefit from somewhere to buy icecream and wider entertainment in the evening and perhaps a small library. The little shop never opened while we were there. Overall we enjoyed our stay and would recommend it highly.
Stayed 5 nights in May 2018
Response from Helena Gómez. Guest Experience on 28 May 2018
Dear Anne, We are honored to have been the host of your stay . We are happy to learn that you enjoyed our confortable room and large swimming- pool. We look forward of welcoming you back soon and trust that whenever you are planning your getaway, our hotel will be foremost on your mind.

8/10 Good

Gonçalo

Liked: Staff & service, room comfort

6/10 Okay

Andrew, Watford

Easter break with wife and two young children.
Chose this hotel because of its location, indoor pool for April and good price. Pool area and garden is great and rear access out onto promenade and beach is also great. Next door is a modern large retail complex with restaurants, bars and shops, which was really convenient. Indoor pool is good, but you must wear caps. We had half board and were impressed with the variety of the food, which was mostly of good standard and included soft drinks, beer and wine in the price. For some reason our last night of three (Saturday)the food was not as good, no idea why. The hotel itself is a bit dated, they say it has had a refurbishment, but it has not been done to a high standard, and looks like it needs another one, more like a 60 minute make over! Room was fine and big enough for a family of four. Bathroom was good but patio doors and balcony in poor repair. Overall the hotel was good for the price, but there are much nicer hotels in the area if you want to pay a bit more.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Funcionários muito simpáticos, numa cadeia de hotéis inclusiva. Não podia estar melhor situado.
Stayed 2 nights in Apr 2024
Response from Helena Gómez Guest Experience Manager on 7 Apr 2024
Cara Daniela,Muito obrigada pela sua avaliação.Temos consciência de que graças ao esforzo de todos nós, conseguimos atingir o nosso objetivo, a melhora contínua dos nossos serviços, construindo assim um mundo diferente com todos incluídos.Foi um prazer e esperamos ter a oportunidade de recebê-la mais uma vez em breve .Atenciosamente,

8/10 Good

José

Liked: Property conditions & facilities
El precio del parking me parece que se han pasado un bastante. 20 euros por noche.
Stayed 2 nights in Mar 2024
Response from Helena Gómez Guest Experience Manager on 25 Mar 2024
Estimado José,Deseamos que hayan disfrutado de una agradable estancia y por supuesto, agradecemos sus amables observaciones.Les saluda atentamente,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación
Stayed 3 nights in Oct 2023
Response from Helena Gómez. Guest Experience on 17 Oct 2023
Ha sido un placer para nosotros atenderles y esperamos seguir contando con su confianza en el futuro.Le saluda atentamente,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplo a seguir!
Desde o primeiro momento, o quê chamou mais a minha atenção foi o fato de ser um espaço inclusivo e acessível para PCD. Infelizmente, ainda é raro espaços assim e foi uma grata surpresa enonctrar PCD entre os colaboradores e hóspedes.
Stayed 4 nights in Oct 2023
Response from Helena Gómez. Guest Experience on 17 Oct 2023
Cara Ana,Se conseguirmos projetar pensando naqueles que têm mais dificuldades, estaremos contribuindo para a criação de uma sociedade melhor e mais justa. Assim, o conceito “design para todos” tornou-se uma das nossas marcas. Estamos comprometidos com espaços inclusivos onde todas as pessoas contam. Mas não são só os ambientes que importam, na ILUNION Hotels estamos preparados para responder às necessidades especiais dos nossos clientes através da padronização e da excelência.Com os melhores cumprimentos,

10/10 Excellent

Martin

Stayed 6 nights in Sep 2023

10/10 Excellent

Yves

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ras
Stayed 3 nights in Sep 2023
Response from Helena Gómez. Guest Experience Manager on 6 Oct 2023
Estimado Yves,Muchas gracias por su valoración .Atentamente,

8/10 Good

Lola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejoraría la calidad de la bolleria en los desayuno ,desmerece un hotel tan bueno como éste. Y tb estaria bien que el zumo de naranja fuera natural. Por lo demás, unas muy buenas instalaciones y a pie de playa. Cama muy cómoda
Stayed 2 nights in Sep 2023
Response from Helena Gómez. Guest Experience Manager on 6 Oct 2023
Estimada Lola,Gracias por resaltar la calidad de nuestras instalaciones y ubicación aunque no hayamos alcanzado sus expectativas con nuestra bollería (horneada diariamente en nuestra pastelería ). Será un placer trasladar sus observaciones a nuestro equipo.Esperando tener el placer de recibirles de nuevo, reciba un cordial saludo.

10/10 Excellent

Vania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
⭐️⭐️⭐️⭐️⭐️
Stayed 5 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 22 Sept 2023
Estimada Vania,Muchas gracias por valorar nuestro hotel e instalaciones de 5 estrellas.Será un placer atenderles en una próxima visita que esperamos sea muy pronto.Atentamente,

6/10 Okay

Klaus

Business traveller
Liked: Room comfort
Podria mejorar
Es un hotel “resort” en un entorno privilegiado eso es innegable, a dos pasos de la playa… pero las habitaciones con puertas compartidas, olor de cañerías extremo en los baños, yo pedí cama de matrimonio y me dieron habitación con dos camas con ruedas, que gracias a ellas por poco me descalabro durmiendo porque me caí por el hueco que se fue formando entre las camas que se iba moviendo. Teniendo en cuenta que los somier tenían ruedas. El buffet de desayuno estaba muy bien provisto. Habría mejorado el buffet de la cena. Por lo demás es un hotel pasable.
Stayed 3 nights in Sep 2023
Response from Helena Gómez. Guest Experience Manager on 17 Sept 2023
Estimado Klaus,Todo el equipo intentamos atender a cada una de las peticiones que realizan nuestros clientes antes de llegar al hotel, eso sí, siempre que la disponibilidad así nos lo permita. Nos hubiera gustado haber sido informados de su descontento mientras que estaban alojados para solucionar dicha situación de inmediato.Esperamos seguir contando con su confianza .Atentamente,

8/10 Good

Miguel Ángel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Helena Gómez. Guest Experience Manager on 22 Sept 2023
Estimado Miguel Ángel,Muchas gracias por su valoración !Saludos cordiales !

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bien ubicado ( playa, centro comercial...). Buenas instalaciones y habitacion excelente Hotel para repetir
Stayed 3 nights in Sep 2023
Response from Helena Gómez. Guest Experience Manager on 11 Sept 2023
Estimada Carmen,Gracias por su valoración !No duden en contactarnos para atenderles en lo que puedan necesitar en su próxima visita.Atentamente,

8/10 Good

Isabel

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 22 Sept 2023
Gracias Isabel por su valoración tan positiva !Saludos !

10/10 Excellent

Helena

Stayed 3 nights in Sep 2023
Response from Helena Gómez. Guest Experience Manager on 22 Sept 2023
Estimada Helena ,Estaré encantada de trasmitir su valoración tan positiva a nuestro equipo !Saludos !

8/10 Good

Mafalda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradável Pessoas muito simpáticas e competentes Adorei o conceito inclusivo
Stayed 4 nights in Sep 2023
Response from Helena Gómez. Guest Experience Manager on 11 Sept 2023
Cara Mafalda,Como empresa inclusiva , ILUNION hotels oferece um mundo sem barreiras para que todas as pessoas possam desfrutar das suas férias. O nosso objetivo é criar un mundo com "todos incluídos ". Pertencemos ao grupo social ONCE.Obrigada pela sua avaliação !Cumprimentos,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito simpático e funcionário sempre disponíveis. Quartos espaçosos e limpos, pequeno almoço bem servido é muito variado! Piscina agradável, sempre com divertimentos e acesso a praia de poucos metros. Preços de consumo de bebidas e comidas acessíveis e todas as noites com pequenos espetáculos! Eu gostei muito, muito obrigado.
Piscina
Praia
O edifício que se vê é o hotel
Stayed 5 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 11 Sept 2023
Cara Claudia,Estamos muito felizes em saber que desfrutaram duma ótima estadia.Muito obrigada pelo tempo dispensado em avaliar o nosso estabelecimento.Atenciosamente,

8/10 Good

Andreas

Liked: Cleanliness, staff & service
Nice place for families
Stayed 4 nights in Sep 2023
Response from Helena Gómez. Guest Experience on 1 Nov 2023
Dear Andreas,Thank you so much for your review !!!Regards !

10/10 Excellent

pepa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 22 Sept 2023
Estimada Pepa ,Gracias por su valoración !Saludos cordiales !

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 22 Sept 2023
Muchas gracias Andre por valorarnos en esta web !Atentamente,

10/10 Excellent

María Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
A estado todo estupendo
Stayed 5 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 5 Sept 2023
Estimada María Manuela,Ha sido un placer haberles recibido un nuestro establecimiento y estaré encantada de trasladar sus felicitaciones a nuestro equipo.Le saluda atentamente,

10/10 Excellent

Elisabete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 22 Sept 2023
Estimada Elisabete,Fue un placer atenderle. Gracias !!!

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção!!!
O hotel é excelente! Ótima localização, de frente a praia de Islantilla, que é muito boa, perto do Centro Comercial, que tem vários lojas e bons restaurantes. Fizemos a reserva para 04 diárias com café da manhã, o que valeu à pena , bom e com muitas variedades de produtos. O hotel proporciona atividades na piscina. Ressalto o ótimo atendimento da sra Rocio Barreira, na recepção, na hora do check-in. O único ponto negativo que tenho a apontar foi a limpeza do quarto, enquanto estive lá, que deixou um pouco a desejar.
Stayed 4 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 1 Sept 2023
Cara Marta,Muito obrigada pela sua avaliação e muito especialmente por salientar o ótimo atendimento recebedo pela nossa colega a Rocío da recepção.Será um prazer levar em consideração as suas observações.Com os melhores cumprimentos,

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Islantilla es la mejor opción para nosotros.
Stayed 3 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 1 Sept 2023
Estimada Laura,Gracias por valorar tan positivamente nuestro hotel como la mejor opción en Islantilla.Atentamente,

8/10 Good

JUSTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repetimos porque nos gustan las instalaciones, la piscina es genial.
Stayed 6 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 1 Sept 2023
Estimado Justo,Será un placer volver a recibirles en nuestro hotel y en nombre de todo el equipo le damos las gracias por su confianza al elegirnos como su destino vacacional cada año.Le saluda atentamente,

10/10 Excellent

Maria Reyes

Stayed 1 night in Aug 2023

8/10 Good

Encarni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien organizados
Stayed 7 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 14 Aug 2023
Estimada Encarni,Muchas gracias por valorar tan positivamente el esfuerzo que hacemos todo el equipo para que la calidad de nuestros servicios y comodidad de las instalaciones sea el que nuestros clientes merecen. Para nosotros no hay mejor recompensa que el reconocimiento de un trabajo bien hecho.Estaré encantada de trasladar sus felicitaciones y en nombre de todo el equipo de ILUNION Islantilla , le enviamos un cordial saludo.

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estaba muy bien
Stayed 3 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 8 Aug 2023
Estimado Manuel,Muchas gracias por valorarnos y por su tiempo en compartir su experiencia. Será un placer recibirles en una próxima visita .Atentamente,

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De diez
Experiencia y estancia de diez. Limpieza, trabajadores, trato, comida, servicios…
Stayed 2 nights in Aug 2023
Response from Helena Gómez. Guest Experience Manager on 8 Aug 2023
Estimada Carmen,Siempre es un placer recibir comentarios y valoraciones tan positivas sobre nuestras instalaciones, profesionalidad y calidad de servicio. Realmente no hay mayor recompensa para nosotros. Será un placer trasmitir sus felicitaciones a todo el equipo de ILUNION Islantilla. Atentamente,

6/10 Okay

ANA MARÍA

Stayed 6 nights in Jul 2023

10/10 Excellent

Africa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel que sin duda alguna es la tercera vez que voy y repetiria sin pensarlo, todo super limpio, zonas comunes impecables, muchisimo personal y todos muy atentos a que al cliente este y tenga buen servicio, un hotel a pie de playa para echar unos dias en familia , pareja , amigos y estar tranquilos.
Stayed 5 nights in Jul 2023
Response from Helena Gómez. Guest Experience Manager on 1 Aug 2023
Estimada África,Todo el equipo de ILUNION islantilla trabajamos con el único objetivo de ofrecer la mejor calidad de servicio que junto con nuestra excelente ubicación y buen trato nos convierte en el mejor destino vacacional de Islantilla.Reciba un cordial saludo,