My husband and I wanted to take a short break and spend our wedding anniversary at Kemer Country Hotel, we needed some relaxation.
The physical features of the hotel are impeccable.
The problems stem from the human factor. The management, front office is very amateurish and are not aware of the importance of customer satisfaction. You certainly do not feel like a guest. We checked in on a closed on Monday. The pool was one of the sole reasons for our choice of this hotel. We were shocked. No apologies, no freebies, not even a smile: nothing. We ate at the restaurant on our first night, the head waiter was great, he was abe to create a table for us, but apart from him, the waiters were impartial and some of them really smelled. They forgot to bring my husband's main course, when we reminded them, it became apparent that they had not even put in the order. Back at the room, we tried to go online and my husband's lap top would not connect. They sad the IT guy would arrive in the morning, when the morning came, we were told that he was on holiday. On Monday, three different personelle told us that we could use the pool after 1 pm and this was also written in our room. When we went to the pool at 3 pm, we met with the maintenance guys and were chased away. Finally, as we were leaving the hotel, we were told to wait so that they could check the minibar. I thing that this is very rude considering we paid over USD 200 per night.