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"Great place! Super friendly, kind staff. Rooms were clean and comfortable. Great location high on the mountain. In room onsen was nice for a quick private soak. The forest and rooftop public onsen were lovely and uncrowded. Breakfast buffet was delicious."

"Hotel was clean, staff were very friendly and the food was amazing. Would stay here again, loved the private onsen."

"What a lovely place to stay! Staff were very nice and helpful. 3 different onsen available for private bookings which you can use multiple times per day. Highly recommend!"

"Very attentive, helpful, and nice staff. They are able to help with whatever request you may have. The room is spacious, clean, and beautiful. The private onsen as part of the room was the highlight. We had great views of the mountain and during sunset and sunrise it was just an unbelievable sight. Dinner and breakfast were both amazing, delicious and one of the best meals we had on our trip"

"It's one of the best hotel I stayed, it's clean and convenient, comfy and modern. I would love to stay here again next time."

"Beautiful room! Hotel staff were very nice and welcoming. Awesome accommodations! Will be booking here again on my next trip to Hakone! 10/10 "

"Check in was easy and smooth. The room was very clean. The toilet had its own room. Same with the excellent shower. Staff was excellent. They had free lockers where you could keep your luggage until check in time. Our only complaint was that they would not store our luggage after we checked out."

"Nice quiet place to relax with wonderful amenities. The room is spacious and clean. And the hotel is a very short drive to the closest town or a short walk to the closest train station."

"Staff was excellent, food was amazing. The shuttle was very convenient. My room was very clean, traditional and quiet. I went in January and my room was warm and cozy. "