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Reviews of Quality Inn

2.5 out of 5
Quality Inn
2001 Shirley Dr, Jackson, MI

Reviews

4.6
Rating 10 - Excellent. 45 out of 725 reviews" "
Rating 8 - Good. 99 out of 725 reviews" "
Rating 6 - Okay. 121 out of 725 reviews" "
Rating 4 - Poor. 183 out of 725 reviews" "
Rating 2 - Terrible. 277 out of 725 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

3.8/10

Amenities

4.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked with Expedia, hotel is nothing as advertised by Expedia. I was charged a $50 damage deposit, didn't know until after the charge hit my bank. Told by manager it was nothing and I'll get it back once I check out. Since I was billed a damage deposit I asked the manager to inspect the room with me to go over the damages I already found to ensure I wasn't going to be charged. She refused. I inspected the room in detail, found more filth, damages to furniture & fixtures, blood and/or feces wiped on the bathroom wall. Found 2 smoked cigars with plastic tips near the headboard. Supposed to be non-smoking room, cobwebs and thick dust are dark yellow from smoking!!! Desk chair missing from room, used shower chair to sit on at desk. Refrigerator didn't work, noted also on a previous complaint on the BBB complaint site. Many complaints lodged against this establishment. When I checked out I asked an employ to inspect my room for damages, he refused, I called the manager, she again, refused, she would take care of it. She sure did, I received a refund of $8.88 from the $50 deposit without explaination. I called back once I got home seeking an explanation, she told me to call back Monday. Still no refund. I took pictures of the damages that I had found when I checked in and just before checkout.
Stayed 1 night in May 2024

2/10 Terrible

Craig

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A man used a key card and came into my room at 9 pm, uninvited. The bathroom door was falling off the hinges and delaminating. Staff has very thick accent making communication a challange. Front desk is not staffed, you must call for help using a dirty public use phone on the desk. Outdoor entrances were unsecured, giving unobstructed access to non-guests.
Stayed 3 nights in May 2024

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very unfriendly. Inconvenience for them to check-in guests. I was told I should have called first because she had other things to do. Vending machines are empty and free breakfast is a joke. Wouldn't recommend this to anyone.
Stayed 1 night in May 2024

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every room they have shown me smells of pot, cigarettes and death. This is advertised as a smoke free property. The staff shows no sign of caring. Stains everywhere, broken lamps, sheets have never been washed. Mold is rampant. STAY AWAY. Not sure I can trust Expedia after this one.
Stayed 1 night in May 2024

2/10 Terrible

Miguel

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know if there was anything we liked that would be better than any of the nearby hotels. The low price is what brought us here but I will definitely pay a bit more next time for a more reputable and quality establishment. The staff was terrible and I never saw anyone at the front desk unless you called on the phone and they still took around 30min to show up. The rooms were supposed to be non-smoking, however, the entire place reaked on cigarette stench. The door in my room was not self closing (you had to force it shut) which I believe is out of compliance and illegal. As well, the smoke detector in the room had no batteries in it which is also illegal. We didn't even attempt to try out the advertised "free breakfast" but we never even saw any breakfast either to begin with. All in all, this place is an absolute mess.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One employee woke us up at 10 o’clock and said they were just letting us know check out was at 11. Came back every 15 minutes very rude. The breakfast was a joke. I think the health department should be called on this place is not safe for anyone to stay at.
Stayed 1 night in Mar 2024

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Steph Road property, dirty and out of date food I wouldn’t even say it was safe
Stayed 1 night in Feb 2024

2/10 Terrible

Jamie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and the breakfast isn’t even sanitary
Stayed 1 night in Mar 2024

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not believe the free breakfast it’s like a loaf of bread and some stale cereal it what looks to be watered down milk I’m sure the health department would have a field day
Stayed 1 night in Apr 2024

2/10 Terrible

Jamie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty motel, lamps broken in the hall, very dark hallways didn’t have towels in the room. Had a leak under the sink,stains on the sheets and towels that we did get after we asked for them twice and the curtains were all ripped a shreds. The Steph boy that work there barely said two words to us set a room number out loud for everybody to hear bulletproof glass broken phone from the 80s or 90s you’re supposed to call him with when you get there they make you wait forever and pay a $50 cash deposit and don’t give it to you until they check your room
Stayed 2 nights in Apr 2024

2/10 Terrible

Lester

Disliked: Cleanliness, amenities, property conditions & facilities
Smelled of pot and cigarettes. Noisy inside and outside. Did not feel like a safe area. Unsure of the cleanliness- did not look or feel clean at all. Big long hair in the bed, so many things run down and need of fixing. Did not even venture to eat here. No working smoke detector in room. Avoid.....
Stayed 1 night in Mar 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I know not to expect much from staying at 2 star hotels.. that doesn't allow for the staff to be rude and inconsiderate.. stayed for 7 nights and not one time was i asked for any type of service.. no toilet paper.. new towels.. nothing!!! Along with the 5 fuzzy TV channels the 6:30am hallway vacuuming and dirty breakfast i regrettably had to extend my stay and was charged $40 for the 4 hours in-between checkout and check-in to stay in the same room.. so that means i had to pay $40 for them to NOT clean my room.. I am Platinum level on Expedia and stay in hotels most the year and have extended my stay more than i can remember..NEVER have i had a fee for this..
Stayed 1 night in Mar 2024

2/10 Terrible

Frank

Disliked: Cleanliness, amenities, property conditions & facilities
Many of the outlets in the room did not work. There was no ceiling light, just exposed wires. The towels were in poor condition as were many things in the bathroom. The vending machines didn't work properly. Despite the building being labeled as no smoking, the smell of smoke was present throughout the building.
Stayed 6 nights in Mar 2024

2/10 Terrible

Thomas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hallways and hotel rooms smelled like cigarettes even in the non-smoking rooms. White linens, pillows, and towels were all blackened from overuse and not being cleaned. Shower pressure/temp were nice though
Stayed 1 night in Feb 2024

2/10 Terrible

Tonya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Jarred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Melody

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had roaches, dirty towels, and no toilet paper. I waited 30 minutes to get checked in nobody was at the front desk. The free breakfast is awful only containing cereal.
Stayed 1 night in Jan 2024

4/10 Poor

Eugene

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Plus - friendly staff: convenient to stores: newer lamps, beds, dressers, refrigerator; quiet. Minus - Much need to repair. Rusted shower drain (no stopper); holes in tub; Sticky floors (had to wear shoes); Electrical outlet in bathroom held on by scotch tape;TV snowy with lines and only 4 channels; holes around heating unit (had to stuff with towels); no breakfast offered (Sunday); outside sidewalk full of cigarette butts; grimy reception area (including phone). Hopefully, this facility is in a transition/repair mode.
Stayed 2 nights in Jan 2024

4/10 Poor

Anthony

Stayed 1 night in Jan 2024

8/10 Good

Javier

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Stacie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Gisury

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches on the wall
Stayed 1 night in Nov 2023

6/10 Okay

Shirley

Disliked: Staff & service, property conditions & facilities
No hotels to dry off with in the vending machine did not work. It just looked dumpy.

2/10 Terrible

Cintia

Stayed 1 night in Nov 2023

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and towels were stained. Police had to be called to remove a person from a nearby room and there are always suspicious looking people hanging around this hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

Dennis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very ufriendly. Bed sheets and all towels had large stains on them. ALL OF THEM!!
Stayed 1 night in Nov 2023

2/10 Terrible

Jack

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in hotels that charge by the hour that were cleaner than this hotel
Stayed 1 night in Nov 2023

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid
Dingy towels, rusted towel rack, running toilet, loud bathroom fan, low water pressure at shower head, poor channel offerings and poor image quality on TV.
Stayed 1 night in Nov 2023

2/10 Terrible

gregory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Man at the desk walked around barefoot.The rooms were filthy,towels dirty.Never heard so many people yelling at the guy at the desk for unclean rooms and the way the place was run.
Stayed 1 night in Nov 2023

4/10 Poor

Jasmine

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Madalynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Management was rude.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Okay for a place to sleep
Pretty rundown place. Microqave and hairdryer was old. Reaked of cigarette smoke.
Stayed 2 nights in Oct 2023

2/10 Terrible

Holly Rose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nog worghvthe price at all, broken appliances, no working ice machine, no toilet paper or wash clothes in room, stained towels and sheets, dirty and need lots of fixes in room, drywall, paint,door handles ect Staff are rude and onky want to swindle you for mkney much nicer places for much cheaper availabile nearby
Stayed 1 night in Oct 2023

8/10 Good

Rosalyn

Disliked: Cleanliness, amenities, property conditions & facilities
Unclean Broken shower rod Missing safety bath handle Wash clothes hand towels filthy Rusty towel rack Breakfast area...a disgrace Minimal Waffle mixture 7am...oj and and openned bag of bread. . .the butter bucket was grose. Talk and chatter...all night
Stayed 1 night in Sep 2023

6/10 Okay

Andy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Was ok
Stayed 2 nights in Sep 2023

2/10 Terrible

Cindy

Stayed 1 night in Sep 2023

2/10 Terrible

Erin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT book at this hotel! I booked a room for clients of mine for an overnight stay at this hotel through Expedia. I have been fighting for 3 days now to get my money back. When my clients arrived they said it was filthy the front desk person looked gross as well and he stated that they require a CASH deposit with no receipt (WHAT?) which I told them not to pay. Booked them in a different hotel, so they never even stayed here. Now trying to get my refund, Choice Hotels has no record of my reservation and this hotel denied my refund through Expedia.
Stayed 1 night in Aug 2023

4/10 Poor

Shaun

Stayed 1 night in Sep 2023

4/10 Poor

Daryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Quality Inn in Jackson, MI. What a bad experience. First, I tried to check in at 2:57 and was told check in was at 3. Then, when I did check in; my key card did not work. The young woman who checked me in opened the door for me. I was able to get in when I came back from supper. The light switch at the door of the room does not turn anything on. The mattress is not very good. So when I got up and planned to take a shower, ZERO hot water. Continental breakfast is a joke! I couldn't get back into the room so a guest tried to help me. He told me, in Spanish, that the workers were upstairs. So I went looking for them. When I found them I was told I shouldn't be there and should have called from the desk phone. They wanted me to go back down and call. I ask for help getting into my room and was told they would be there in a minute. Mind, I had been trying to get into my room for about 10 minutes. I then made a HUGE mistake which is not like me, but I said, then get your butt down there and open my door. Her mother told me to not use that kind of language and threatened to call the cops on me. What a horrible experience! Please spend the money and stay somewhere decent!
Stayed 1 night in Sep 2023

2/10 Terrible

kevin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was scheduled 2 bed but only 1. The curtain was ripped badly and no privacy. Bathroom was nasty. Had to call to get someone to come check me in. Breakfast was almost non existent for food. The hood lived there. Never ever return.
Stayed 2 nights in Sep 2023

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Aweful front desk chick was very rude and I was checking in from a deposit on me last minute but the website to say nothing about a deposit until I got here hotel was disgusting. Shower had hair in it comforters and burn holes in them stain pillowcase texting.
Stayed 1 night in Sep 2023

4/10 Poor

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bedding didn’t seem clean and there was no wash cloths to use.
Stayed 1 night in Aug 2023

4/10 Poor

Danny

Disliked: Amenities, property conditions & facilities
It was old and run down the curtains were torn and shab y looking
Stayed 1 night in Aug 2023

6/10 Okay

Alphonzo

Travelled with family
Stayed 1 night in Jun 2023

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Half the outlets didn’t work. Bathroom door was barely hanging on its hinge. Refrigerator plug couldn’t reach a plug. Dingy linens and towels. And worst! They were vacuuming the corridor at 7 am on a Sunday!
Stayed 1 night in Jun 2023

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Won’t stay again.
Hotel is VERY run down. Fridge didn’t work, and room smelled funny. Breakfast was too scary to chance eating. They decided trying to vacuum at 10:30pm and again at 6am was a good idea setting all the dogs in the hotel off… and I could find no one to check me out in the morning. I called the number like it said and walked around trying to find someone. I ended up leaving my keycard and a note that I was leaving.
Stayed 3 nights in Jun 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Mario

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very bare-bones hotel. Musty smell, sagging bed. Totally sub-par. Not too expensive, but not great.
Stayed 1 night in May 2023

2/10 Terrible

Susanne

Travelled with partner
Disliked: Property conditions & facilities
The mattress was soft most likely from many years of use, the whole building was shaking when the front door closed and our neighbors had the TV running so loud during the night until we asked the night manager to ask them to lower the volume at 3.30 am. The staff was very helpful.
Stayed 1 night in Apr 2023

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. It's a mess beds are crap and it was a mess
Stayed 1 night in Apr 2023