Jackson Holidays

We were assigned a room where the refrigerator wasn't working (the freezer was fine) - the clerk sent maintenance staff, who tried to gaslight by saying we weren't closing the door properly The Manager intervened, and we got another room - the iron in the new room however, had some kind of adhesive on it, which while ironing my shirt, transferred onto my shirt and ruined it - swapped the iron out, for all the good it did for my shirt Aside from these two things, the hotel is pleasant and quiet - it's just far enough from Times Square that you miss the noise, but close enough that you can walk - the gym is much smaller and more modestly equipped than seemingly advertised The complimentary drinks are a nice touch I would stay here again

I enjoyed my stay, great location, stylish hotel and overall great experience. I’ll be back on my next visit,

Clean, user friendly and convenient!

There were 3 of us in the room. It was tight, but we managed. The room was cleaned daily. The breakfast was wonderful! The staff was good for the most part. Especially the maids and the guy who needed to unlock my safe!

We stayed on the 14th floor which was a good choice, as the elevators were divided between lower floors and upper floors, and there always seems to be a line for the upper floor elevators. There was only one place to get water and that was in the basement. This was a little inconvenient. Otherwise the hotel was clean, and the staff was helpful.