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Reviews of Casa Marina Hotel

3 out of 5
Casa Marina Hotel
691 First Street North, Jacksonville Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 338 out of 699 reviews" "
Rating 8 - Good. 190 out of 699 reviews" "
Rating 6 - Okay. 94 out of 699 reviews" "
Rating 4 - Poor. 42 out of 699 reviews" "
Rating 2 - Terrible. 35 out of 699 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent visit to CM was outstanding! Great atmosphere. Staff was friendly. There were 3 weddings the weekend we were there. The Penthouse lounge was nice to hang out at. Love the vibe here. Slept very well. Will definitely be returning.
Stayed 2 nights in May 2024

10/10 Excellent

richard, woolloomooloo

Location
Stayed 1 night in May 2024

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Older, quaint & beautiful hotel on the beach with beach access. Friendly staff, complimentary breakfast, clean rooms. I would stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

JAMES

Stayed 1 night in Apr 2024

6/10 Okay

Shane

Liked: Cleanliness, staff & service
Roof top bar made the hotel for sure
Stayed 1 night in Apr 2024

8/10 Good

Robyn

Stayed 1 night in Apr 2024

10/10 Excellent

Robyn

Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building ! Not a mega hotel which is my preference! Beach front, great access Restaurant and bar on site Coffee pot in room Quaint rooms!
Stayed 1 night in Apr 2024
Response from Tiffany G on 2 May 2024
Thankyou for such positive feedback! We would love to know how we can improve your stay here at Casa Marina Hotel.

4/10 Poor

Sonya

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There is no onsite parking. When checking in we were told that we have to fine a spot across the street in the strip mall. This was a Sunday and everyone was at the beach. It took us 3 hours to find a parking. Then was told there was wedding and that it should be over by 11. We were given the room right where the music was set up. It’s so loud we can not hear the tv. This should have been told to us before coming. Will ever stay here again
Stayed 1 night in Apr 2024

6/10 Okay

Chris

On the beach. Roof top bar. Cool old building.
Stayed 1 night in Apr 2024

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to everything
Stayed 2 nights in Mar 2024
Response from Tiffany G on 2 May 2024
We're glad you enjoyed. Come back amd see us!

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was very nice, super close to the beach and I love how old the building is. I hate mentioning how long it took for the shower water to get hot but it took almost 10 minutes and the shower fixtures were falling off. I would definitely stay again.
Stayed 1 night in Mar 2024
Response from Tiffany G on 2 May 2024
Amanda, We are so glad you enjoyed so many of our amenities as well as your stay with us, I do apologize we are doing rnovations so things are still mot working or updated as of yet, Please bare with as we juggke the renovations while keeping the old historic charm that makes The Casa Marina.

8/10 Good

Lisa J.

Travelled with family
Liked: Cleanliness, staff & service
Overall, for an oceanfront resort you couldn’t beat the price. The hotel needs updating. It definitely has an old historic charm to it. We would definitely stay again. For the price and location it’s a great place to stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lou Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming historic property that has not remodeled the "quaintness" away. Breakfast OK. Beds were comfortable. Suite is spacious. Plumbing needs to be updated.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and beautiful ocean front !! Definitely will be back!!
Stayed 1 night in Mar 2024

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Casa Marina. It is beautiful, the food is delicious, and the staff are friendly and helpful. We were very pleased with our stay and will definitely be staying there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pamela, Tampa

Stayed 1 night in Mar 2024

8/10 Good

Sherri

Travelled with partner
Liked: Amenities
This property is very old but pretty! The main down fall was the rooms don’t have curtains and when the sun comes up it’s bright! They had construction going on while we were there and were unaware so it was noisy but the staff is very friendly and the breakfast was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dwain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Daniel, San Diego

Travelled with family
Disliked: Amenities, property conditions & facilities
Place has a great location and the outside looks pretty nice but once we got into the room you can tell that it needs bathroom upgrades, faucets and fans were loud, hot shower took awhile to warm up. Anyway, so excited that it was supposed to be a ‘European hotel boutique’ but wasn’t what we got unfortunately.
Stayed 1 night in Mar 2024

4/10 Poor

Dora

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very quaint, historical hotel. Very clean, and very comfortable. Near the pier, and within walking distance of alot of the bars and shop's...so long as there is availability we will be staying here when we come to Jacksonville in the future.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Stayed 2 nights in Mar 2024

6/10 Okay

Angela

Liked: Staff & service, property conditions & facilities
I tried putting in a request when booking for a room with an “ocean view” as was advertised as an ‘option’ on the website for my same room type. Since I did not hear back from the property, I called them when a few hours out to see if this could be confirmed, and I was told by the front desk person that it was, in fact, an’ovean-view room” on the second floor of the property. When I arrived a few hours later, it turned out that not only was this untrue, but the room reserved from me was right outside the front desk with a view of the nerving beach parking lot, and also across the hall from a very smelly “liquor room” and near maintenance. I also asked for a room with a bathtub which I was told I would have, as I had a bad back. Coming off my long trip. Not only was there no “stopper” on my tub, but the shower also didn’t work in that the turnstile only worked “half for shower, and the rest bled out into the bathtub.” So disappointing! A few people on staff tried to help me with other needs, including Jeff, but I had already been so disappointed by my experience by then for the untruths I’d been told, and the La luster room accommodations. Also - when I first checked in, my $122 room was charged instead as a $688 room which flagged my credit card company and they shut down my card. What is happening here that we can’t have simple needs met? Hoping the hotel comes through with a better resolve prior to my checking out tomorrow.
Stayed 1 night in Mar 2024

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the "old spanish" feel of the place.
Stayed 1 night in Feb 2024

8/10 Good

Joseph

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

H Edward, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a beautiful property inside and out. It's located on a beach front near bars and restaurants. The rooftop bar at Casa Marina, called Penthouse Lounge, is romantic and offers great cocktails along with astonishing views of Jacksonville Beach. The room was clean and functional. Loved the minimalist decor with a sense of history. Two areas of improvement in the room include the bed mattress sunk in the middle and the newly installed window shades had no way of closing - there were no other curtains.
Stayed 1 night in Feb 2024

10/10 Excellent

linda

Stayed 1 night in Feb 2024

8/10 Good

Nora

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Feb 2024

8/10 Good

Katey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morgan and Kailie at the front desk were very helpfu,l accommodating and pleasant. We had to change rooms on the 2nd floor because the penthouse on the third floor was very loud.
Stayed 1 night in Feb 2024

10/10 Excellent

Lillian, Loganville

Travelled with partner
Liked: Cleanliness
I really enjoyed the rooftop bar and happy hour specials. The rooms however need desperate updating. There was a party and the music was sooooooo loud that our floor was vibrating and it was impossible to sleep. Breakfast was good.
Stayed 2 nights in Feb 2024

10/10 Excellent

olga

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very nice room and right on the beach. It’s close to restaurants and bars. Great hotel!
Stayed 1 night in Feb 2024

6/10 Okay

Patricia, Orlando

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved the interior with its trubutes to old Jacksonville, both in decor & structure. Unfortunately, we were unable to get the hot water to work in our shower after running it for over 10 minutes.
Stayed 1 night in Feb 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean Front!
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how the hotel looked old on the inside. Beach and restaurants were close. Was a little noisy with music when trying to sleep.
Stayed 1 night in Feb 2024

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but VERY LOUD Fridays and Saturdays
This is a hard review to write. There is so much that I loved about this hotel. It's a historic hotel shaped like a U with a courtyard--turning 100 next year--with really cool photos of historic Jacksonville Beach on the walls, spacious suites, and a really nice breakfast (fresh fruit, awesome coffee, eggs, bagels). It's right on the beach, and there are a number of restaurants within walking distance (Jekyll Island Brewing was great). Here's the bad part--there is a nightclub in the same historic building that is not under the same ownership as the hotel. We checked in on a Friday and saw that there was a wedding going on (cool, cool). Our room was right under the nightclub and dancefloor. It sounded like the music was right in our room and a herd of elephants was dancing above us (historic construction). At 11:15, I called the front desk. The woman was kind and not surprised. She said that the music wouldn't go off until 1:00. I asked if this was every night because I was running a marathon Sunday morning and had to sleep the next night. She said that Fridays and Saturdays went until 1:00. Fortunately, they had another room in the other wing to move us to. Using a sleep app in the other wing, I could sleep. But it was loud. I don't know how anyone in the other wing could sleep. I've travelled all over the world and never had that much noise in my room. The hotel needs to not rent those rooms in that wing on Fridays and Saturdays.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Par
Stayed 1 night in Feb 2024

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Casa Marine! Loved being right on the beach and how much there was to do within walking distance. The staff was very friendly and helpful. Can’t wait to visit again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Fred

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL doesn’t even cover it. Such a hidden gem. Best breakfast included I’ve ever had.
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when I come home to visit. The rooms are beautiful and the breakfast is awesome. It's right on the beach and near the pier. Thank you Jeff for helping me book for an additional night for my daughter and I on our last trip. We will see you again.
Stayed 2 nights in Jan 2024