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Reviews of Mantis St Helena

4 out of 5
Mantis St Helena
1-3 Main Street, Jamestown

Reviews

8.8

Excellent

Rating 10 - Excellent. 4 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fabulous. Clearly the finest hotel in St Helena
Response from Mariska on 1 Jan 2023
Dear Mark,Thank you for this wonderful review. Will most definitely share with the staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Mantis is located in the heart of Jamestown in the tastefully restored buildings that used to be the East India Company’s headquarters on the island. Facilities are new and well-maintained and the staff are friendly and very helpful. Breakfast in the English style is available in a good variety and excellent quality. In terms of the negatives, the WiFi on the premise is slow and connection is spotty. That said, it is a problem prevalent in all of St Helena, so I guess you cannot really complain about it. A gym will also be a welcomed addition. Overall a very very nice stay.
Stayed 5 nights in Jan 2020
Response from GM Ian on 5 Jun 2023
Thank you sincerely for your positive review. We truly value your feedback as we continuously work towards improving our services and offerings, all with the aim of providing an even better experience for our valued guests.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from GM Ian on 5 Jun 2023
Thank you for your 5/5 review!

10/10 Excellent

Rainer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage in Jamestown. Sehr freundliches, aufmerksames Personal. Ein bisschen sparsam beim (Nicht-) Nachfüllen von Pflegemitteln und Wasser.
Stayed 7 nights in Apr 2023
Response from GM Ian on 5 Jun 2023
Thank you for your positive review. We have taken onboard your comment about replenishing guest amenities and assure that this has been attended to. We hope to see you again at Mantis Saint Helena in the not too distant future.

4/10 Poor

Doris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Das Hotel ist sehr schön, der Service jedoch äusserst unpersönlich - speziell im Vergleich zur sehr freundlichen Inselbevölkerung - sowie unterbesetzt bei ausgebuchtem Hotel. Das Zimmer (Heritage Room) über der Bar/Restaurant/Küche sehr laut/lärmig. Selbst beim Check-out fragt niemand nach, ob man mit dem Aufenthalt zufrieden war. Abendessen ist sehr empfehlenswert.
Stayed 4 nights in Feb 2020
Response from GM Ian on 5 Jun 2023
Thank you for your review. We greatly appreciate your feedback and will use it to continuously improve our services and offerings.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gute Lage in Jamestown. Gutes Frühstück. Bequemes Bett. Ein paar Liegestühle auf der Terrasse wären schön. Zur Hauptstraße hört man morgens ab 06:00 täglich die Straßenreinigung. Das ist für Urlaub zu früh. Personal sehr hilfsbereit.
Stayed 7 nights in Nov 2019
Response from GM Ian on 5 Jun 2023
Thank you for your positive review. We greatly appreciate your feedback and will use it to continuously improve our services and offerings.