Sao Paulo Hotel Guide - Japanese Pavilion hotels in Sao Paulo, Brazil.

"I was truly impressed by this incredible hotel. I’m a big fan of Rosewood São Paulo, from the stunning imported trees from the Amazon rainforest to the unique details thoughtfully placed in every corner of the property. What really made the experience exceptional, though, was the amazing staff, who go above and beyond to ensure every aspect of your stay is perfect."

" All areas very good but the IT systems are not really up to standard. Slow to react and did not link together several reservations that I had despite my emails."

"The hotel stay was overall acceptable, but there are several areas that need improvement. The strongest issue was the very strong smell in the reception area and parts of the building, which caused headaches and made the arrival experience uncomfortable. Check-in and check-out also took much longer than expected, with delays that could be improved for better guest service. The hotel itself feels outdated and could benefit from renovation or modernization. Breakfast was quite basic, and some of the items did not look very fresh, which was disappointing compared to expectations."

"Nice and good location"

"The beds are not comfortable and rock hard. It was like sleeping on a slab. My back and hips were killing me. They did put some padding with extra comforters so I could at least sleep a little. Our bath tub filled up with water every time we showered from not draining properly…and up to the back of my calves. I reported it but it never got fixed. How did the maid clean the bathroom and not notice this??? Breakfast was good but could use a little more variety. "

"The hotel was clean and the room was comfortable, however our check-in was problematic. The first room we got had water leaking by the toilet and then we got moved to another room and there was still a little water leaking in that room. The front desk got maintenance to fix it, but we lost a lot of time sightseeing having to change rooms. There was also too much technology trying to enter the lobby or get into your room, with individualized key cards and it just made access annoying. The room itself was fairly nice and the breakfast buffet was decent."

"Very simple"

"Overall good hotel in a nice location Rooms can be upgraded especially the shower "

"External doors to balconies on Lowe level floors could not be locked, staff seemed lost to resolve, 3 rooms later it was resolved. People partying on balconies well past 3am in the morning. Extensive building work ongoing next door - avoid at all cost."