Santo Agostinho Holidays

Washing machine but no clothes horse! Cleaners were slap dash and didn’t speak the basics! Didn’t understand the word towel! Towels and bedding need to be updated they were tired. Gang of boys creating noise at 4am every morning. On a positive note the apartment was lovely and suitable for me as a wheelchair user. Very good location and the reception staff were lovely and friendly and very helpful. Will book again. Please sort clothes horse / drying rack

There was a severe ant issue in my room. I filed three complaints and was told they would be addressed, but they were not. The ants invaded our suitcases and personal handbags. Good thing I had Lysol, so I used it to clean out my suitcase and personal handbag before departure.

Villa was moldy but tolerable for the weekend. Sheets had stains. Housekeeping didn't do much. Breakfast left much to be desired. Check-in was empty when we arrived and no staff was able to tell us where to go to check in or when the desk would be staffed. They don't answer the phone. I requested late check out which was accepted and I put do not disturb on the door. Housekeeping still barged in and woke us up and was annoyed we hadn't left. Overall it could've been worse.