Jawor Holidays

I arrived late at the hotel, only to find that the room was not up to an acceptable standard. The blind was missing, the floor was sticky, and the pillows were uncomfortable. Most concerningly, there was visible fire damage around the electrical socket. The very next morning I’ve reported these issues to the staff, but was simply told that the room had been damaged previously. There was no apology or any real acknowledgement of the situation. When I requested a different room, I was told that the hotel was fully booked. I completely understand that hotels can be fully booked and that not every issue can be resolved immediately. What disappointed me most, however, was not the lack of an alternative room but the way the situation was handled. The staff were unhelpful, dismissive and impolite, with very little concern for the guest experience. A simple apology, a bit of understanding and a more professional attitude would have made a significant difference. Unfortunately, the poor condition of the room combined with the lack of customer service made this a very disappointing stay.

It was very confusing finding the hotel, the rooms were just as pictured, customer service was not great. But over all good view, the tub was nice and the room was very comfortable

Perfect great price for off season