Jbiel Holidays

I stayed at the hotel in winter season. Only one restaurant open. Can’t rate anything else as it was closed. Looked like a great place to be in the summer.

My stay at this riad was truly wonderful. It is beautifully located just far enough from the chaos of the Medina to feel peaceful and relaxing, yet still close enough to the main streets to easily explore. I always felt comfortable walking to and from the riad in the evenings. One of the highlights of my stay was the cooking class. The chef was incredibly kind and accommodating—he even switched my class at the last minute due to a change in my flight schedule, which I really appreciated. What made the experience truly exceptional, however, was the staff. Every single person I encountered was warm, welcoming, and genuinely kind. They went above and beyond to make sure I was comfortable and had everything I needed. On one occasion, I had to leave very early in the morning (around 5:00 AM) for an activity. Since it was still dark and I was unfamiliar with the area, the manager thoughtfully arranged for someone to escort me to my destination so I wouldn’t have to walk alone. That level of care and attentiveness meant so much and made me feel incredibly safe and looked after. I’m so grateful for such a memorable stay and the genuine hospitality I experienced here. I will absolutely be returning —next time with my family.

Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations.

Staff were friendly and helpful. Restaurant served varieties of buffet food at reasonable price. Very clean and nice environment. However there were flies everywhere, maybe due to the hot weather. Bedroom was clean and very comfortable with cool air conditioning. It needs to walk about 20 minutes to the Square and open market (Souk). Its a bit hard walking under the strong sun.