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Reviews of Miraton Guest Lodge

3.5 out of 5
Miraton Guest Lodge
19 Natal Street, Johannesburg, Gauteng

Reviews

6.4
Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 9 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 3 out of 18 reviews" "
Rating 2 - Terrible. 3 out of 18 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Keabetswe

Stayed 1 night in Oct 2022
Response from Enock on 16 Nov 2022
Thank you for choosing us, we hope to seeing you for your next trip.

8/10 Good

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
The place is great, they even provide breakfast in the morning. Though there was people making noise at night. But overall it was great.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!!!! Great stuff, great rooms, clean and tide
Stayed 5 nights in Dec 2020

10/10 Excellent

Ntsetselelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Arleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Your stuff are safe..and service staff are very helpful.
Stayed 7 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Dangerous neighborhood and noisy place
Dangerous neighborhood. Got scared driving to the place, for a moment we doubted if the GPS was taking us to the right place. The receptionist was bad and rude. We were offered rooms we didn't book for. The place was noisy, there was no way we could have had a peaceful night after such a long day. It's unfortunate that we had to forfeit our money because u can't cancel on the day you check in. It was scary moment one doesn't have to go through especially with kids and you're thinking about the vehicles safety also. We'll never book with hotels.com again because we felt cheated because the place is in a dangerous neighborhood and it was so noisy, shebeen like noisy to get the picture. The receptionist offered us four sleepers instead of three sleepers that we booked for, without explaining that thy don't have the three sleepers. Then we were given keys for 4 x double rooms, imagine that, it was only then that the girl who assisted us explained to us about the four sleepers. We went back to the rude receptionist for the keys of the four sleepers. All rooms were on different floors. We had to leave and find another place at a proper safe establishment just for our safety.
Stayed 1 night in Nov 2019
Response from CHRIS on 10 Dec 2019
WE ARE SORRY FOR THAT, AND WE WILL TRY OUR BEST TO IMPROVE IN OUR SERVICES.

4/10 Poor

Farida

Disliked: Property conditions & facilities
The hotel was noisy, you could hear people walk up and down the corridor,cars in the compound moving in and out, privacy was a luxury, good breakfast, wonderful staff,the room and bathroom was clean, they also need to work on their heating system, though I had a good relationship with the staff, it's not a place I would like to lodge again, thumbs up to Christian though
Stayed 13 nights in Jul 2019
Response from Christian on 14 Aug 2019
Thank you so much for choosing Miraton Guest Lodge, we promise to improve our services.Thank you for your wonderful review. will love to host you again in future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I was treated with great respect and honor. I have never been shown so much love. My wish was their command . Christian, the manager, took care of my needs personally. He is a great asset. America would do well to hire someone of his caliber. I was there during the load sharing episode of the utility company which prompted the use of the generators, due to the power outages which interferes with the free WiFi
Stayed 23 nights in Mar 2019
Response from Chris on 30 Apr 2019
Thank you for your review and we would improve our services ,thank you for choosing Miraton Guest Lodge.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
OK and affordable, but not the best at this price
Only one small bar of soap and some toilet paper, no other bath items. Food was decent. Room key is an actual key, which is rare (would prefer a card, but whatever). Overall slightly above average stay.
Stayed 2 nights in Dec 2017
thanks for your comment, and very sorry for your recommendation

6/10 Okay

Tumelo, Pretotia

Liked: Cleanliness
Simple Budget hotel
Stayed there 1 night.It was an ok hotel for the price in that part of town. Nothing bad to say about it, it was nothing fancy but ok.

4/10 Poor

Robin

Disliked: Property conditions & facilities, room comfort
Very bad area!
The area of the hotel was really unsafe. We felt very uncomfortable outside of the hotel. The only reason we didn't leave was because of the big fence around the compound. The rooms looked depressive. The wifi was not working. During the night you could hear a lot of noise from people partying, police sirens etc. This is not something for tourists. You can't leave the compound after sunset because it's too dangerous to leave the compound. However the staff was really kind and helpful.
Response from General Manager on 26 Jan 2017
Thank you very much for your patronage and review. We must confess that you are such a potential Guest's and your stay with us is highly appreciated. Miraton Guest Lodge is a place that makes you feel at home and the safety of our Guests are our number one priority. And we are so sorry for any inconveniences that we caused u during your stay and we will improve on that. Once more, thanks for your patronage and review and we are looking forward to seeing you again. Warm Regards Miraton

2/10 Terrible

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
unpleasant experience
We wanted a nice relaxing stay as advertised however this is not the case. There is a bar/lounge on the premises which was pumping loud music and when we complained on 2 occasions it was put louder. We eventually left and went to look for other accommodation.
Response from General Manager on 6 Nov 2016
Thank you very much for your patronage. We are so sorry for the noise, is just a child Dedication and it was a coincidence that you have to check in the same day. We are deeply sorry and we are looking to seeing you again. Warm Regards Miraton

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 6 Nov 2016
Thank you for patronizing us and we appreciated your stay with us

8/10 Good

NAHUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para estar de paso
Es un hotel pasable. La zona no es la mejor. El restaurante no tenia pinta de que hagan buena comida y los precios eran igual que en otros lados. El personal muy atentó.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Auria

Disliked: Staff & service
Stayed 4 nights in Mar 2018
Response from Miraton on 22 Mar 2018
Thanks a lot for your patronage and review

8/10 Good

nico, Utrecht

Liked: Cleanliness, staff & service, room comfort
Fijne ontvangst. Goede kamer. Keuken slecht bevoorraad.
Stayed 2 nights in Dec 2017
Response from The manager on 29 Jan 2018
thanks for the stay, and you are always welcome anytime anyday.

2/10 Terrible

Elena, Schweiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zwiespaeltiges Hotel inmitten einer der gefaerlichsten Neighbourhoods von Joburg. Das Personal ist freundlich und die Zimmer sauber,die Umgebung und der Gebrauch der Guest Lodge aber fragwuerdig... Zimmer koennen jeweils nur fuer einige Stunden gebucht werden. Somit ist auch klar,wofuer das Hotel genutzt wird. Ich habe noch am gleichen Tag meine Unterkunft gewaechselt.
Stayed 3 nights in Oct 2017