Columbus Hotel Guide - Hotels in John Glenn Columbus Intl., Columbus, United States of America

"I recently stayed at Sonesta Hotel and Resorts Columbus Downtown for a work trip, and I would not recommend this hotel. Housekeeping was inconsistent from the start. My room was not cleaned after my first day, and I was told service is only provided upon request. Even after requesting it for the next day, the room was still not cleaned. When they finally did service the room, only the bed was made and towels were replaced—surfaces, bathroom, and floors were not cleaned at all. The most concerning issue was finding a bedbug in the bed during our stay. This is every traveler’s worst nightmare. When I reported it, the staff apologized, but their reaction made it seem like this may not have been an isolated incident. Additionally, when I opened the curtains, I found dirty socks covered in pet hair left behind, which clearly shows the room was not properly cleaned or inspected. There were also billing concerns. Even though the charges to my room were eventually zeroed out, there were still charges on the bill that should not have been there in the first place. This raises concerns about their attention to detail and billing accuracy. Also worth noting: the hotel restaurant is overpriced, so I recommend dining elsewhere. Overall, between the cleanliness issues, lack of proper housekeeping, the bedbug incident, and billing concerns, I would strongly suggest choosing a different hotel."

"We were assigned to first floor room with a walk in the shower as we had asked for a handicapped accessible route. We got a room that the TV didn’t work and the phone didn’t work after trying a different remote they offered to move us to a different room. The room was on the fourth floor and it did not have a walk-in shower the next morning the fire alarm went off and we had to walk down fourth light to stairs. We didn’t make it, but it was very difficult. I have some trouble with stairs and that’s the reason I asked for a handicap room to start with."

"Neighbors to my room are obviously smoking.And nonsmoky area, causing a smoke cigarette.Smell in my room the whole night"

"Hair was left in the room and some type of rodent droppings . Front desk staff super nice. AC worked well. "

"Location was good ! Airport construction was a hassle navigating the area! The bathrooms could use an upgrade to the toilets heights , very uncomfortable for use as a tall or an elderly person ."

"Didn't eat or drink "

"Everything was great. Especially the manager, Patrick. He is awesome. "

"Arrived at 230pm was told check in was 3 I was ok with that came back around 5:45 still can't check in. My husband who is in a wheelchair chair and I was told to sit in the lobby and that our room would be ready in 15 minutes. We were not given a room until 8pm Next morning I ask if we could have a late check out. I was told no and the front desk personnel was very aggressive and mean as of I was asking her for a million dollars. I stayed at this location before and didn't have an issue but this day in question was horrible. I was told by management I would get a free hotel stay at any of there locations, never did. "

"Thanx"