Santa Ana Hotel Guide - Hotels in John Wayne, Santa Ana, United States of America

"Needs a refurbishment. Especially with the sister hotel right next door"

"The staff at this location are very helpful and accommodating. While the restaurant and bar are also nice- the prices for food and drinks are steep, considering we are not staying in a state of the art hotel. The $35/night parking is a bit steep considering the hotel itself offers virtually no other accommodating amenities for guests. The first floor aka lobby is beautiful and clean. The rooms are outdated and limited. Our tiny refrigerator sat randomly on the floor. The bright white flooring was stained grey in parts or still dirty. The bed is an old spring mattress and the pillows are fluffy on appearance but quickly go flat. Our curtains did not allow for blackout so the morning sun is offensive and the windows are not soundproof so the freeway noise and constant ambulances make for quite the noisy stay. The perk is that it’s literally across the street from UC Irvine "

"Very close to new UCI gospital"

"First time and definitely coming back Got a clean room and fast service at check in"

"Really comfortable at home place"

"The place is very dated. Not as new/nice in pictures"

"Breakfast was good in General the Hotel looks good but the rooms needed upgrades as soon as possible"

"Really nice staff and nice property . My only complaint would be the bed could be upgraded . "

"The rooms were fine but did find some hairs in the shower. The shower was really small. The shower wasn’t leveled right and theres a corner of water at all times. They offered a “free” shuttle to Disneyland when we booked in December but now it looks like they’re charging for the shuttle. When we arrived to the hotel, we were told that the shuttle would be in-service the next morning at 7 AM. The next morning when we arrive to the desk, we were told that the shuttle would only be in service from 3PM to 10:30 PM and they made us wear tight wristbands for those later shuttles. We had our day at Disney. They were able to give us a complimentary Uber ride to Disney. We then waited at the shuttle-stop that they told us to wait at Disney and no one arrived for 30-40minutes. We tried calling the hotel and we’re just met with automated AI voicemails back to back. Luckily we had been able to share the Uber voucher through our safari history to use it again and get a free ride. If not, we would’ve had to pay for our own Uber completely because of their own misleading miscommunication. All they could offer for the inconvenience was a snack. They make you pay for parking but theres more rooms than parking spots. You’d have to circle the parking lot till someone leaves. On our last night they blocked half the parking spots with cones and had 3 Shuttles taking up parking when they don't even work… Wouldn’t recommend booking here too many added fees, hotel is money hungry."