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Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
2020 Franklin Terrace Court, Johnson City, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 225 out of 473 reviews" "
Rating 8 - Good. 143 out of 473 reviews" "
Rating 6 - Okay. 56 out of 473 reviews" "
Rating 4 - Poor. 26 out of 473 reviews" "
Rating 2 - Terrible. 23 out of 473 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, smooth check-in, good breakfast, comfortable room, very quiet, close to shopping and dining.
Stayed 2 nights in May 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room smelled clean and not chemically. Fresh and not stale. Easy check in with efficiency.
Stayed 1 night in May 2024

10/10 Excellent

Arthur

Liked: Cleanliness
It was clean, staff was nice sleep was good, thank you.
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. The price was very affordable and the rooms were beautiful and comfortable. Everything was clean and accessible. The staff was very polite and helpful. The bathroom was smaller than I’m used to but still very nice. The beds were comfy.
Stayed 1 night in May 2024

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go there often, I always enjoy my visit.
Stayed 4 nights in May 2024

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good parking can get congested when a lot of big rigs take up several parking spaces.
Stayed 4 nights in Apr 2024

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024

8/10 Good

rodger

Business traveller
The coffee pot in the room was not clean. Disgusting. Everything else was ok. could of had a better breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable....I always have a great time here. I come her often and there are many others to choose from. The owners are nice people as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was decent.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated.
Stayed 1 night in Mar 2024

8/10 Good

JENNIFER

Stayed 1 night in Mar 2024

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Always great!
Stayed 3 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so helpful! I called before I booked because I had some questions, and they made sure to answer every one. The staff at check in was so nice. And the staff at checkout was the same. Our room was very elegant looking and most importantly very clean! The beds were comfy, a little squeaky if you were adjusting to get comfy, but still cozy. We didn’t use the microwave or fridge, we had no need to. The location was great and central to anything you could need. The only cons that I can think of is that our sliding bathroom door was stuck, so we couldn’t use it at all, but really no issue. I would definitely stay here again, and grateful for the staff making the booking, check in, and check out process a breeze and so pleasant. Their prices are also fair. Thank you for the wonderful experience!
Stayed 1 night in Feb 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
It works for us. Thanks
Stayed 1 night in Feb 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn't terrible. Beds were comfortable but the room had a stale smell. I did open the window to air it out some. Breakfast was ok
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Wonderful little hotel with a super friendly staff. No real complaints but breakfast bar could be a little better. That being said, it was super clean and well maintained!
Stayed 1 night in Jan 2024

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoyable.
Stayed 4 nights in Jan 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls
Person in next room woke me up with very loud voice on phone. I finally beat on the wall and he got quieter.
Stayed 1 night in Jan 2024

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place great price
Stayed 1 night in Jan 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Clean and comfortable room
Stayed 2 nights in Jan 2024

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I stay here often, very nice and competitive.
Stayed 4 nights in Jan 2024

10/10 Excellent

Erika

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean hotel would stay here again
Stayed 1 night in Jan 2024

10/10 Excellent

Marilyn

Liked: Staff & service, amenities
Stayed 1 night in Jan 2024

8/10 Good

Amanda

Stayed 1 night in Jan 2024

10/10 Excellent

Abby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
I have stayed here many times and the staff is always excellent. The room is great for the price! Never had an issue!
Stayed 1 night in Jan 2024

6/10 Okay

Anthony, Kingsport

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was ok had a lot better.
Stayed 2 nights in Dec 2023

2/10 Terrible

Gene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tavia

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean very quiet staff was very nice and helpful anytime we stayed a week so they did a great job! Recommended for sure!
Stayed 7 nights in Dec 2023

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost is affordable.
Stayed 4 nights in Dec 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

David S

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay at the Sleep Inn. 7 men were standing outside our room. All of them were playing or talking on their phones and talking very loud. It was an uncomfortable experience. No other rooms were available to suit our needs. We told them at the desk we would not be staying there. We left and stayed at another establishment.
Stayed 1 night in Dec 2023

6/10 Okay

Myra

Liked: Cleanliness, staff & service
Shower coffee maker problems!
Room was clean. Shower was something else!You had only one place to put soap and it kept falling to floor. No place to put shower items except on floor. Had to open door toward shower handle. Very awkward to turn on showder. Coffee maker was broken. Pillows were to hard. Did mot sleep well. But clean and courteous!
Stayed 1 night in Dec 2023

4/10 Poor

George

Disliked: Staff & service, property conditions & facilities
Found a spider in sink and a ant on night table...
Stayed 1 night in Dec 2023

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rates.
Stayed 4 nights in Dec 2023

4/10 Poor

Martha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Only positive during my stay was Esmeralda at the front desk. After I received room key walked up (arms full) the stairs to room. For some odd reason the door to my room was propped completely open with a bath towel shoved under the door to hold it open. There’s no way of knowing how long it had been like this and why my room was completely open for anyone walking by to see or to walk into. There was a gentleman that had checked into the hotel that seemed to be very sick and was coughing an enormous amount. And I mentioned this because for health concerns or reasons it just seems unexplainable why it was that way. Walked back down the stairs told front desk person the way that I found the room and she said no one mentioned anything to me about this and she went upstairs to check came back downstairs and then assigned me to a different room. Room had strong odor. Odd odor. The showers are very poorly designed and allow water to come out from underneath the shower door. Molding around shower head had a great deal of water damage and there appeared to be some mold in the corners of the bathroom. Also, I did not take a picture but toilet seat had surface damage. There was something outside of the bathroom door above the baseboard, see picture, that I didn’t really want to think about. The fake picture frames were peeling off. Part of the curtain had been pulled loose, stains on ceiling. A few other things but list became too long to spend more energy on.
Stayed 2 nights in Dec 2023

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in!!!
Stayed 3 nights in Dec 2023

6/10 Okay

Robin

Travelled with family
The walls are paper thin. We heard our neighbors until late. Other than that, it was a decent stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, small and very affordable. Nice owners as well.
Stayed 4 nights in Nov 2023

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They had a water leak in the hall, my room smelled like a wet sock, you could tell the water damage had been painted over recently… and poorly. We could hear the water thumping against the ceiling tiles in the hallway from inside our rooms.
Stayed 1 night in Nov 2023

4/10 Poor

Lauren

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I heard stomping above us late into the night. The room was musty. The Breakfast loooed so bad even my kids didn't want any.
Stayed 1 night in Nov 2023

10/10 Excellent

Warren

Stayed 3 nights in Nov 2023

4/10 Poor

Todd

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
N/A
Toilet wouldn’t flush I had to sleep in middle of the bed because it was so worn down on the sides you will roll off the bed and pillows old and smelly, awful strong smell of weed and body Oder in room ac didn’t cool at all shower wasn’t clean toilet seat was falling apart needs updating bad not a good stay.. The smell of this room was awful…
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good at this location. Quiet and clean. Easy and well lit parking lot. If there was one thing I had to complain about is the shower door was way to high causing the water to slash all over the floor.
Stayed 1 night in Nov 2023

4/10 Poor

Randy

Stayed 1 night in Nov 2023

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sleep Inn lives up to its name. Very comfortable bed. Nice breakfast!
Stayed 1 night in Oct 2023