Juana Vicenta Hotels

"Beautiful hotel , really kid friendly, staff was amazing"

"The property is quite big & well maintained by staff. Staff were very friendly and would teach guests a few words if interested. Front desk and Concierge staff didn’t all speak English so relied on translation apps. The buffet served a lot of local foods which was great although would have enjoyed more variety night after night. There was often some type of pool exercise or entertainment in the day and evenings. The property is 1.5 hours from Samana airport and transportation from the airport is not provided. The hotel is not great for people with mobility issues. There’s no path to the beach from the nearest restaurant; you have to walk across a grassy field so would help if there was a path. Couldn’t enjoy the Al A Carte restaurants because they’re all near the beach & too far for my father to walk. Thankfully the buffet was good. I’d recommend this hotel to able bodied people for sure, great staff and beach!!"

"Excelente servicio,buen trato, todo prefecto"

"The room was clean and well maintained. The staff was very attentive and hospitable. We enjoyed our stay even though it rained the first two days. I loved getting up early and walking around the island listening to the doves every morning. "

"Yes"

"Internet was horrible, and basically not available anywhere on property. At one time, had access, very slow, in the restaurant."

"Hotel was okay, but it didn’t meet my expectations given the price point setting and reputation. Service was inconsistent. While some staff members were friendly, overall interactions were not warm across the front desk, bar, and restaurant. The service also had a different feel from the very accommodating, welcoming interactions I’ve experienced at other hotels in the area and the Dominican Republic. At the beach, service felt particularly inattentive. We spent time seated there and no one came over to check if we wanted to order anything. One interaction in particular stood out. I went to the bar to order two piña coladas and then sat at a table in the common area by the bar to enjoy them. The space was mostly empty, with several empty large tables. A waiter approached and told us we couldn’t sit there because we were only two people. I explained that we were just finishing our drinks and would happily move if the table was needed, but he responded with visible attitude, rolled his eyes, and walked away. It felt unnecessarily rude and left a negative impression. Breakfast was very good, with lots of tasty options. The room was just okay—clean, but somewhat small and a bit cramped for the price. There’s also no door on the shower, which faces the bedroom and can feel awkward if you’re not traveling with a significant other. The beach setup was also somewhat limited, with only a few loungers on the sand, which didn’t seem sufficient for the number of guests. "

"The room and hotel grounds were lovely, and the Dominican breakfast was delicious. The staff—especially Thanou and Luis—were incredibly warm and welcoming. My main feedback is that the atmosphere felt a bit too quiet at times. When I wanted to relax by the pool, it was often empty with very low music, so it lacked some ambiance. After breakfast, staff presence also seemed to disappear. It would be great if there were more offerings during the day—something as simple as poolside drinks like piña coladas could really enhance the experience."

"Well the property is really close to paradise , cause the mountain and the beach .the bungalows have cocaroches and no hot waters runnig good , they're staff is young and no too professional .look and feel like short staff on the buffet , from my point just training and costumer service class for tree months and everything going to be 5 start do not forget the roaches on the bungalows "