Property amenity

Reviews of Courtyard by Marriott Junction City

3 out of 5
Courtyard by Marriott Junction City
310 Hammons Dr, Junction City, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1001 reviews" "
Rating 8 - Good. 235 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our dog with us and they were very accommodating and super nice! Erica at the Bistro was exceptional and the lady who checked us in at the front desk was so nice !
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Claudia, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Chris Downs, GM

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
Very clean and inviting room. Very pretty facility. The room, halls and entry were well maintained and updated. A couple of small issues. The bathroom door wouldn't close correctly and no mirror outside of the bathroom, but overall an A experience. We would definitely stay there again.
Stayed 2 nights in May 2024
Response from GM on 12 May 2024
Dear Kathleen, Thank you for taking the time to give us your feedback. We greatly value it when our guests tell us that they would choose to stay with us again. Your comments are significant to us, and we will use them to enhance our services. Our objective is to be the top hotel in the area, and we depend on our guests to assist us in achieving that. We look forward to seeing you again soon. Best, Chris Downs, GM

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
All have it!!
Stayed 3 nights in May 2024
Response from GM on 7 May 2024
Dear Tina, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Chris Downs, GM

10/10 Excellent

Bryant

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attention to detail. I appreciated the facility’s efforts to be resourceful and prevent waste.
Stayed 3 nights in May 2024
Response from GM on 7 May 2024
Dear Bryant, Thank you so much for your generous review! We appreciate you taking the time to share your thoughts with us. We pride ourselves on our attention to detail and going above and beyond for our guests. Thank you for choosing our hotel and we look forward to having you back again soon! Best, Chris Downs, GM

2/10 Terrible

Floyd

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service, over priced, horrible smell, combatant front desk person.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Floyd, I apologize for your dissatisfaction with our services and for not meeting your expectations in terms of value. We appreciate your feedback, as it helps us to make improvements for future guests. Thank you for taking the time to share your review with us. Sincerely, Chris Downs, GM

10/10 Excellent

michael, kansas city

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice all around. The staff were exellent, the location was ideal and the price was right.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear michael, Thank you for taking the time to share your feedback. I’m pleased to hear our excellent staff, ideal location, and price point made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Chris Downs, GM

6/10 Okay

Sherry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty. Looked like it hadn’t been cleaned in awhile.
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Sherry, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Chris Downs, GM

10/10 Excellent

Harold

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Harold, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Chris Downs, GM

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no access to the fire pit area as a group of people were using it the whole time.
Stayed 1 night in Mar 2024
Response from GM on 12 Apr 2024
Dear Priscilla, Thanks for letting us know you enjoyed your visit overall. We appreciate your patronage! Best, Chris Downs, GM

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from GM on 30 Apr 2024
Dear Jennifer, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Chris Downs, GM

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities
I liked the location and cleanliness of the property.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Dear Rachel, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our location and overall cleanliness were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Chris Downs, GM

2/10 Terrible

Richard

Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Richard, Thank you for choosing our services. We are sorry to hear that your visit did not meet your expectations. Your feedback is valuable to us, and we hope to provide you with a better experience in the future. Sincerely, Chris Downs, GM

10/10 Excellent

sheldon m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KSC on 14 May 2024
Thank you so much for the perfect score!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A nice place to stay!
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
Dear Lisa, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Chris Downs GM

10/10 Excellent

Jim

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Jim, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Chris Downs, GM

10/10 Excellent

Linnette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from GM on 9 Mar 2024
Dear Linnette, Thank you for your recognition of our exceptional service! We appreciate your taking the time to provide your valuable feedback and look forward to your return. Best, Chris Downs GM

10/10 Excellent

Luis

Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Dear Luis, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Chris Downs, GM

10/10 Excellent

George

Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Dear George, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Chris Downs GM

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
pay more for all
nothing free here: you gotta pay for breakfast, and even for tea. come on....i get free tea at cheapo hotels. and there was a puddle of water sitting in the tub---yucko
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Dear Anonymous, Thank you for taking the time to write. I'm sorry for your disappointment with breakfast. The Courtyard brand has been designed to offer an a la carte breakfast in a bistro-style concept in order to provide a wider range of options and healthier selections. This means made-to-order Starbucks and an array of ready-to-go items as well as your traditional hot breakfast, French- toast, and eggs in any style. I appreciate your feedback; it allows u s to impact future guest experiences. Sincerely, Chris Downs GM

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This is a nicer than average hotel. Easy to find, very quiet, and pet friendly with nice grassy areas around the grounds for dogs. I cannot comment on the breakfast as we did not have it, but liked the hotel.
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Dear Kathleen, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Chris Downs GM

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling west with a large stock trailer. Found this hotel to have ample parking due to location! Bed was comfortable! Pet friendly for $50.00 extra Breakfast was as not included. Front desk young gal was very friendly, knowledgeable and accommodating.
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Misty, We appreciate hearing from you and value your positive feedback. It is heartening to know that you enjoyed your stay, as we put in a lot of effort to ensure a pleasant experience for our guests. Your comments are always welcome, and we are grateful to have been a part of your trip! Best, Chris Downs GM

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from GM on 28 Feb 2024
Dear Stacey, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Chris Downs GM

10/10 Excellent

angelita

Stayed 1 night in Jan 2024

8/10 Good

ANDRE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 23 Jan 2024
Dear ANDRE, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Chris Downs General Manager

10/10 Excellent

Ronald

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Ronald, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Chris Downs General Manager

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Nicholas, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Chris Downs General Manager

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from GM on 23 Jan 2024
Dear christine, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Chris Downs General Manager

10/10 Excellent

Lashandra

Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Lashandra, Thank you so much for your 10 out of 10 review! We appreciate you taking the time to share your kind review with other travelers and us. Thank you for choosing our hotel when in our area and we look forward to having you back again soon! Best, Chris Downs General Manager

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except breakfast should’ve been complementary.
Stayed 1 night in Jan 2024
Response from GM on 13 Jan 2024
Dear Natalie, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Ricardo

Stayed 2 nights in Jan 2024
Response from GM on 10 Jan 2024
Dear Ricardo,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities
Nice stay
Response from GM on 10 Feb 2024
Dear Melissa, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Chris Downs GM

10/10 Excellent

Kimberlee

Stayed 1 night in Jan 2024

10/10 Excellent

Roderick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 10 Jan 2024
Dear Roderick,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Mot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is likely the nicest hotel in Junction City. The location is central and close to Fort Riley. The staff is friendly everything is clean and fresh and the building feels recently renovated 5 out 5 highly recommend.
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Mot,WOW! Thank you so much for taking the time to share your generous feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. Thank you for acknowledging the level of service provided and it is wonderful that our accommodations met your needs. We look forward to welcoming you back again for memorable moments.Best,Chris DownsGeneral Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 10 Jan 2024
Dear Jason,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Chris DownsGeneral Manager

10/10 Excellent

Stella

Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Desiree

Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Desiree,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Chris DownsGeneral Manager

6/10 Okay

Claudia

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Claudia,Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit.Best,Chris DownsGeneral Manager

10/10 Excellent

Jon

Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Jon,It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us.Best,Chris DownsGeneral Manager

10/10 Excellent

Carol Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Carol Ann,It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.Best,Chris DownsGeneral Manager

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Walmart and restaurants are nearby.
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Francisco,It is wonderful to hear that you enjoyed your stay and our convenient location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Chris DownsGeneral Manager

10/10 Excellent

Jessica, venice

Stayed 3 nights in Dec 2023
Response from GM on 21 Dec 2023
Dear Jessica,It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.Best,Chris DownsGeneral Manager

6/10 Okay

Ronald, Centerville

Stayed 3 nights in Dec 2023
Response from GM on 28 Feb 2024
Dear Ronald, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Chris Downs GM

2/10 Terrible

Charlene

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 10 Dec 2023
Dear Charlene,Thank you for choosing to stay with us. We sincerely apologize if your visit did not meet our high expectations. We appreciate your patronage and hope to have the opportunity to deliver an exceptional experience in the future.Sincerely,Chris DownsGeneral Manager

10/10 Excellent

ruby

Stayed 4 nights in Dec 2023
Response from GM on 21 Dec 2023
Dear ruby,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Chris DownsGeneral Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold, rude, dirty
Check in was poor. We paid for breakfast during our booking. We were originally told we had to pay for breakfast. I pulled up my reservation that clearly stated how many ppl were included and “free breakfast” for 2 nights. Even though I showed this, I was given a voucher for 2 meals. I had to explain that I had kids (who were included in the booking) and was told that the free breakfast only accommodates 2 for 1 night. The two ppl working at the front desk were very rude about the whole issue. The lady did eventually just give us vouchers but did not do so in a nice way. I was given a phone number to management (?) to question the breakfast issue. I did call it later on and was told the front desk lady was wrong and we should have been provided vouchers for everyone in the booking. The pool was also closed. We paid more to stay at this hotel for the pool. I asked if we could get some reimbursement due to not having the pool. I was told “the pool is an amenity, it’s not guaranteed so we don’t provide any money back.” I did ask if we could cancel and get a refund to go elsewhere and was told no. Upon getting into the room, it was NASTY. The pull out was broken and so gross. We had to use an air mattress instead. There was mold on the walls in the bathroom and the carpet looked like it wasn’t vacuumed or cleaned in months. There was also splattered toothpaste on the walls/mirror of the bathroom. Clearly not disinfected properly.
Was completely around the full room
Mold in bathroom
Mold in bathroom
Mold in bathroom
Stayed 2 nights in Nov 2023
Response from GM on 29 Nov 2023
Dear Anonymous,Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit.Sincerely,Chris DownsGeneral Manager

10/10 Excellent

Steve

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 29 Nov 2023
Dear Steve,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Chris DownsGeneral Manager

10/10 Excellent

Grady

Stayed 1 night in Nov 2023
Response from GM on 21 Dec 2023
Dear Grady,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Chris DownsGeneral Manager