Kakuma Hotels

"What an unexpectedly seamless stay! There was a shuttle bus that met us at the Shinkansen station that took us to the Onsen. When we arrived, we were ushered to a comfortable lobby for check-in. The bellman showed us the entire hotel and onsen, and walked us through our kimonos and slippers. Lovely breakfast, lovely rooms, lovely Onsen... and another free shuttle back to the Shinkansen station. We will definitely return! "

"Its a "romance hotel," which I didn't realize until I got there, so I was naturally confused when I entered the front door as there is no reception desk just 4 buttons you can press to select your room type and a phone. I stood around confused for long enough that a nice employee saw me confused on a security camera and came to help. When I entered my room there is a credit card machine, and other amenities for your stay, including the "romantic" items available for use. It was an unusually...

"I loved our stay here! The staff are very helpful and there’s a big supermarket at the back of the property, a park, hot springs and skate park with restaurants."

"ご丁寧で良かったですよ！"

"The private onsen is fantastic! Facilities also very new."

"I would stay there again"

"Great stay!"

"There was a stain on the tatami floor. It also seems to be the season when small insects or cockroaches appear. Despite staying on a high floor with no windows open, I noticed these bugs in the common areas. It would be good if the staff could address this issue rather than letting them roam freely in those spaces."

"Good hotel"

"良い時間を過ごすことができました。部屋も綺麗で静か。大浴場も湯加減も良く綺麗でした。朝食は正月メニューでしたがとても美味しくチョット食べ過ぎてしまいました。"

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"夜中にベッドに寝たまま横の障子戸を開けると、漁に出る漁船が真横を通り過ぎていきました。船上にはドラム缶の焚き火があり、寒空の下漁師さん達が暖をとりながら出航していくのが見えました。NHKの番組「小さな旅」の中にいる気分でした。"

"The AC is weak. A bit hot inside the room. The room has smell. Free drinks and alcohol Amazing staffs."

"Staff were friendly, and the location is excellent."

"Staff were very proffecional specially in the restaurant in the lobby,"

"Very good location "

"Nice clean and spacious room with excellent support from hotel staff"

"Hallways smelt poorly, carpets are stained throughout the facility. We got the 4 person japanese room (only 2 in the room) and it was adeqaute for us. Outdoor tub included with room can only hold two people, food included with half board was buffet style and wasn't very good, however had a decent selection of western, japanese and chinese cuisines."