Outdoor pool

Reviews of ONOMO Hotel Kampala

3 out of 5
ONOMO Hotel Kampala
18a Akii Bua Rd, Kampala, Central Region

Reviews

9.0

Wonderful

Rating 10 - Excellent. 22 out of 36 reviews" "
Rating 8 - Good. 10 out of 36 reviews" "
Rating 6 - Okay. 3 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pratap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location
Stayed 2 nights in Oct 2023

10/10 Excellent

Jihun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!
loved the stay, amable staffs
Stayed 5 nights in Oct 2023

10/10 Excellent

Emmanuel

Stayed 2 nights in Sep 2023

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, high American standard stay. The rooms were beautiful, comfortable and spacious. Will definitely be back.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , friendly staff , good location , 5 star service
Stayed 6 nights in Sep 2023

10/10 Excellent

Julie, Prague

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with friendly staff. I recommend.
Stayed 5 nights in Jul 2023

8/10 Good

EYOBO MOSES KUOL

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, and polite workers but the Wi-Fi was slow
Stayed 2 nights in May 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very likeable but not loveable
A really good option for central Kampala: clean, reasonable food, good value, great location. Rooms very small, nothing remarkably good or bad - except the "gym" which is a few weights and a couple of cardio machines in two of the very small rooms. Note to management - if you can't do a gym properly don't do it at all. I'd stay here again but not pack the exercise gear.
Stayed 1 night in May 2023

10/10 Excellent

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is beautifully furnished and breakfast was lovely
Stayed 1 night in Mar 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is astonishing and the breakfast is superb

10/10 Excellent

Drexel

Stayed 1 night in Oct 2022

10/10 Excellent

Mebble, Kampala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a very quiet place but also the idea of not havving a room service to some extent loved it to minimise movement by staff on resident floors hence have a peace and quiet stay. Also , install Dstv , imagine staying in a suite and watch local channels. Otherwise, I loved my weekend staycation.
Stayed 2 nights in Jul 2022
Response from Front Office Manager on 18 Jul 2022
We appreciate you taking your time to review your experience at ONOMO Kampala Mebble. We are pleased that you found the peace and quiet you were looking for during your getaway. We do offer DSTV channels and do regret if they were unavailable in your room in particular, thank you for pointing this out as we have ensured a reboot of the entire building to ascertain that the channels are showing going forward. Once again we are truly grateful and do look forward to hosting you once more.

6/10 Okay

Lello

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jun 2022
Response from Patriciah N. Gichuki on 28 Jun 2022
Thank you Lello for choosing ONOMO Hotel kampala. We appreciate your review and look forward to your next stay.

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022
Response from Patriciah N. Gichuki on 4 Jun 2022
We appreciate you taking your time to Review your stay Alison. We are pleased that you had a good time and do look forward to your next visit.

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in May 2022
Response from Patriciah N. Gichuki on 20 Jun 2022
We appreciate you for taking time to review your stay with us Richard. We are pleased you had an excellent experience and do look forward to hosting you again in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Patriciah N. Gichuki on 7 Mar 2022
Thank You for Staying with us. We are glad you enjoyed your stay and look forward to hosting you once more.

10/10 Excellent

Aber

Business traveller
Liked: Staff & service, property conditions & facilities
I loved how clean and organized the room was and the beautiful African art pieces in the room as well
Stayed 1 night in Feb 2022
Response from Patriciah N. Gichuki on 10 Feb 2022
Thank you Aber for choosing to stay with us. We value your feedback and do appreciate you taking time to let us know about your wonderful experience. We do look forward to your next stay with us.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Patriciah N. Gichuki on 9 Feb 2022
Thank You Alan for choosing Onomo for your stay in Kampala. We are pleased that you had a great experience. Looking forward to welcoming you once more.

6/10 Okay

Mark, Lincoln

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I elected to stay at The new Onomo Hotel Kampala after a great experience at the Onomo Hotel Kigali. The location in the suburb of Nakasero is ideal, and makes it easy to get access. As with all hotels in Uganda it is necessary to go through a security check before entering the premises. The front of house staff were friendly welcoming and I was checked-in in no time. The hotel foyer opens out to a casual seating area adjoining the restaurant and bar, certainly a place for a casual meeting, drink or meal (I would recommend the Mbuzi burger). The hotel room is more than adequate for my stay (not sure what differentiates the ’Standard Room Italian’ form a ‘Standard Queen’ room). It was clean and modern, but I would have liked an extra set of towels rather than having to call down for them. As a new hotel, there a few teething problems largely in food and beverage department, largely to do with staff still in training. I would hope that these are sorted out as this is a pleasant hotel with a friendly casual vibe.
Stayed 1 night in Dec 2021
Response from Patriciah N. Gichuki on 28 Dec 2021
Hello Mark, Thank you for choosing Onomo as your preferred brand during your travels. We appreciate that you took your time to give feedback on your stay in Kampala. We value your comments and have taken into consideration the issues in training that we are currently sorting out in order to make your next stay more seamless and comfortable. I do hope you will be coming back when next your travels bring you to Kampala and do look forward to welcoming you with a different feel to our hospitality. Happy Holidays and Many happy returns for the Year 2022.

4/10 Poor

EMMANUEL

Liked: Amenities
Stayed 2 nights in Nov 2021

8/10 Good

Toru

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

8/10 Good

Ali

Business traveller
Liked: Cleanliness, staff & service
Séjour professionnel. Equipe motivée et sympathique, chambres avec un minimum d'équipements : pas de petit frigo, espace penderie très limitée.
Stayed 7 nights in Sep 2023

10/10 Excellent

Jørgen, Nesodden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time at this hotel and I will come back. Very friendly and good place to stay.
Stayed 5 nights in Aug 2023

10/10 Excellent

Jørgen, Nesodden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fint hotell sentralt i Kampala. Moderne og nytt, gode frokoster, svært vennlig og hyggelig betjening, trivelig terrasseområde og stille område som gjør at man sover godt.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jørgen, Nesodden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fresh and modern hotel in the middle of Kampala with high standard on service, good food, very nice and quiet rooms
Stayed 3 nights in Mar 2023

8/10 Good

Moritz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft ist modern gestaltet. Es war sehr sauber.
Stayed 5 nights in Oct 2022
Response from Front Office Manager on 15 Nov 2022
Danke Moritz. Wir freuen uns, dass Sie eine gute Zeit bei uns hatten und freuen uns, Sie bei Ihrem nächsten Besuch in Uganda wieder begrüßen zu dürfen.

10/10 Excellent

Ole Kristian

Stayed 1 night in Sep 2022
Response from Front Office Manager on 19 Sept 2022
Thank you for your great review regarding your stay Ole Kristian. We are glad you had a pleasant stay and look forward to your next visit.

10/10 Excellent

Carl Gustav I

Stayed 12 nights in Apr 2022
Response from Patriciah N. Gichuki on 10 Jun 2022
We appreciate you taking time to review your stay Carl. We are happy to see that you had a good experience and do look forward to your next visit.

8/10 Good

Ole Kristian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderne og bra hotell
Helt nytt hotell med moderne rom. Veldig bra nettverk for PC/mobil. Hyggelig uteområde med basseng. Bra frokost, men kjedelig middag/lunsjmeny.
Stayed 1 night in May 2022
Response from Patriciah N. Gichuki on 18 May 2022
Takk for at du tok deg tid til å vurdere opplevelsen din ved å bo hos oss. Vi har planer på gang for å bytte opp menyen vår og stoler på at du vil møte noe annerledes under ditt neste besøk. Vi ser frem til å være vertskap for deg igjen.

10/10 Excellent

Senay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Apr 2022
Response from Patriciah N. Gichuki on 18 May 2022
Thank you we appreciate your excellent review.

10/10 Excellent

Gonzalo, Mexico City

Stayed 7 nights in Apr 2022

10/10 Excellent

Jose Ernesto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Estadia muito boa
Stayed 1 night in Apr 2022
Response from Patriciah N. Gichuki on 6 Apr 2022
Obrigado por escolher a ONOMO para a sua estadia em Kampala. Obrigado por dedicar um tempo para nos dar seu feedback sobre sua experiência. Ficamos felizes que tenha gostado e aguardamos sua próxima visita.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa estadia
Stayed 1 night in Mar 2022
Response from Patriciah N. Gichuki on 21 Mar 2022
Obrigado por reservar um tempo para avaliar sua estadia. Estamos felizes por você ter tido um tempo maravilhoso conosco e esperamos sua próxima visita.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local tranquilo e aprazível.
A estadia foi agradável e o nível de serviço muito bom. O restaurante e bar têm uma carta muito limitada. Sanduíches, saladas e algumas tapas poderão ser uma proposta interessante a acrescentar.
Stayed 1 night in Mar 2022
Response from Patriciah N. Gichuki on 7 Mar 2022
Obrigado por ficar conosco e por seu feedback maravilhoso. Tenha certeza de que estamos levando em consideração sua opinião no menu e, à medida que continuamos a revisá-lo, adicionaremos alguns dos itens que você apontou. Estamos ansiosos para a sua próxima estadia. Até lá, Abraço!

6/10 Okay

henrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
New but not ok
Too small rooms, to few things on the menu - staying there 5 days and you have tried it all. Too isolated
Stayed 4 nights in Feb 2022
Response from Patriciah N. Gichuki on 21 Feb 2022
Thank you for taking your time to review your stay with us. Your feedback is valuable to us and we do recommend that for extra space, you book our suite next time. It features a lounge where you can hold a quick meeting or have ample private space to work and a bedroom. We would also like to know some of the items you would like to see on our menu. We are continually evaluating our offerings at the restaurant and you feedback would be taken into account and perhaps one of your favorites would be a part of our expanding menu. We do look forward to hearing from you and do hope to welcome you back on your next trip to Kampala.