Executive Suite, City View | City view

Reviews of Hotel Span International

4 out of 5
Hotel Span International
Rajaji Rd, Kanayannur, KL

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

grzegorz

Disliked: Property conditions & facilities
Average stay
The hotel is situated in a busy area close to the shops (a big mall 5 min walk away) bars and restaurants. We booked this hotel because the pictures looked great and it had good reviews, however, we would not say that this was a 4 star hotel. We stayed in other 4 star hotels around India and they were magnificent, this hotel wasn’t. The facilities were dated, it was a little messy, it just didn’t feel as a 4 star establishment. The staff members very friendly and accommodating. We would not stay there again.
Stayed 5 nights in Jan 2024
Response from Mahesh on 12 Jan 2024
Dear Guest, Greetings!!! Thank you for taking out the time to write a review for us. We apologize for the inconvenience during the stay. We assure you that we will improve, on that particular point where ever you felt we need betterment. sincerely hope you will consider our reply in its purest manner, and not let it stop you from staying with us in the future.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Mahesh on 2 Nov 2023
Dear Ken,Greetings!!! Thank you for taking out the time to write a review for us. We are happy to know that you enjoyed your stay with us. Thanks and Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, staff,food,i will recommend this to my friends
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access ,clean , friendly staff , good food
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2020
Response from Arun on 5 Mar 2020
Thanks for your feedback!!!

10/10 Excellent

Lisa, Kirkland, QC, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was well located (easy to get taxi/rickshaw service, close to shopping and metro system), had a 24 hour restaurant, roof top bar. Coming from Canada, we appreciated that some staff spoke English. Wifi was usually good, food was good with excellent Indian choices, less continental. They helped us print our boarding passes, estimate transport costs, gave directions, recommended places to go, which was all very helpful. They also helped us to connect with a tour operator which was excellent (Arun from Arrivago) who we dealt with for months prior to the trip. Recommend this hotel as a very nice place to stay at a very reasonable cost.
Stayed 9 nights in Dec 2019
Response from Arun P.N on 8 Jan 2020
Thank you for this wonderful feedback. We feel so very happy to receive these kind words from you. Our efforts seem to be worked out when we receive such feedback. We are always ready to cater to your needs and make you feel at home. Our staff feels motivated and strive hard to satisfy the guests. We look forward to welcome you back in the near future. We hope and sincerely wish to make your next stay also memorable.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff especially the girls serving at breakfast time. Would have liked to see more choices at breakfast (continental)
Stayed 3 nights in Nov 2019
Response from Front office Manager on 28 Nov 2019
Dear Guest, Greetings!!! Thank you for taking the time to write a review for us. We are happy to know that you had a pleasant stay in our hotel. Your positive feedback keeps us motivated and helps in working better to serve the guests. Your viewpoint regarding improvement in the food menu will surely be considered and given due priority. We look forward to welcoming you back shortly. Team Span International

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lacking entertainment in restaurant .2 days without hot water in daytime, because of breakdown, and telephone not receiving any in coming calls, reported to front desk twice.
Stayed 9 nights in Nov 2019
Response from ARUN P.N on 25 Nov 2019
Dear Beloved Guest At first let me use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary improve upon the service that we provide to our valued guest. We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. I do extent it with all sincerity. And We assure you that we will improve, on those particular point were ever you felt we need betterment. sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future. Best Regards Hotel Span International

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
It was okay to stay and we tried only 1 night and that was good. Room could be bit more cleaner especially some room wall arena
Stayed 1 night in Nov 2019
Response from Guest Relation on 20 Nov 2019
Dear Beloved Guest At first let me use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. . And We assure you that we will improve, on those particular point were ever you felt we need betterment. sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future. Best Regards Hotel Span International

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Everything is clean and in good condition. Not luxurious but cheap and cheerful.
Stayed 1 night in May 2019
Response from Front Office on 30 May 2019
Dear Guest, Greetings!!! Thank you for taking out the time to write a review for us. We are so very happy to know that you enjoyed your stay with us. We always try to make our guest feel at home. We are always there to serve you with the best. We look forward to welcome you back in the near future. Team Span International

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Front Office Manager on 21 Apr 2019
Dear Guest, Greetings!!! We are happy to know that you enjoyed your stay with us. Your positive feedback keeps us motivated and helps in working in a better way to serve you better. We look forward to welcome you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Front Office Manager on 21 Apr 2019
Dear Guest, Greetings!!! We are happy to know that you enjoyed your stay with us. Your positive feedback keeps us motivated and helps in working in a better way to serve you better. We look forward to welcome you back in the near future.

6/10 Okay

Andreas

Stayed 2 nights in Feb 2023
Response from Mahesh on 24 Feb 2023
Dear Andreas, We really appreciate you for taking the time to share your feedback with us and we look forward to welcome you back in the near future !!

6/10 Okay

Lavaniya

Travelled with family
Disliked: Amenities, property conditions & facilities
-
Stayed 2 nights in Feb 2023
Response from Mahesh on 15 Feb 2023
Dear Lavaniya, Greetings!!! Thank you for taking out the time to share your feedback wih us. Your positive feedback keeps us motivated and helps in working in a much better way to serve all your needs. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バスターミナル、フォートコチへの船乗り場、ショッピングセンターに近く便利でした。 客室も清潔です。
Stayed 2 nights in Apr 2019
Response from Front office Manager on 14 May 2019
Dear Guest, Greetings!!! We are happy to know that you enjoyed your stay with us. Your positive feedback keeps us motivated and helps in working in a better way to serve you better. We look forward to welcome you back in the near future.

8/10 Good

Michal

The room was comfortable. Service met my expectations. Breakfast mainly incuded local dishes.
Stayed 2 nights in Nov 2018