Joetsu Hotel Guide - Kanayasan Ski Area hotels in Joetsu, Japan.

"I have never had a bad stay at this hotel. I’ve visited this hotel 3 times since July of 2025. This last stay I had mistakenly hit the button for Single Smoking Room. When I discovered my mistake, the front desk staff quickly sorted me, and didn’t charge extra for a double room Non Smoking! The restaurants here are also delicious!"

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

"Great location and clean "

"We booked three reservations. Their cancellation policy is great and it allows us flexibility in our trip. We travelled from Sapporo and were not sure to arrive on the first day of our reservation. So the one day reservation plus a three day was perfect. Great Japanese breakfast. Book larger rooms if you have luggage. Staff very amazing and helpful."

"The accommodation was great value in a fantastic lication. The staff were friendly a d the breakfast was superb. A real homely feel."

"It’s just beautiful. They have a shuttle to the ski areas that aren’t walkable. Free shuttle from and to the train station. They were very friendly and helped me set up my luggage transportation to the next ski location. "

"The property is very dated with no lift only stairs. Basic 3 star and in need of a re fit. Staff were good"