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"The rooms were good, spacious and comfortable. We didn’t use any other facilities. "

"Convenient location (right next to train station), although could be challenging if you have lots of luggages or need elevator/escalator. The most direct way to hotel elevator required negotiating two short flights of stairs. Otherwise, great hotel. Appreciated the thick window shade to block out heat and light. "

"The room was lovely and had lots of complimentary items. Highly recommend the breakfast, very yum and the staff are very friendly. Convenient location to the Zengoji Temple too. "

"Proper old-school 80's elegance and luxury. The lobby has chandeliers and a Bell Captain's desk, and a whisky bar upstairs. The room had a writing desk with printed stationery, a built-in international plug socket and cabled internet, a nightstand with a built-in radio and a pen and notepad by the phone, and a bathroom with a phone and a bottle opener attached to the wall. Even the cleaning staff wore the maid outfits with the cute little bonnets. Live the glory days at Okura Niigata."

"We decided to walk to the hotel from Niigata Station, not realizing it was about to rain. It was a downpour by the time we got to the lobby, but one of the staff saw us coming and met us with dry towels at the door! It was so thoughtful! And that was just the start of great service. We loved our stay and will definitely come again!"

"Great food, lots of shopping areas, and the aquarium was awesome. "

"Loved the area. Beutiful scenery and really good sushi."

"Loved our room! Everyone was friendly and the onsen was remarkable. "

"Absolutely wonderful experience inside the hotel. Very new and clean rooms with excellent views. Terrific breakfast. The hotel’s only small downside is that it is slightly isolated - very convenient to the convention center next door, but not much else. I would absolutely stay here again if visiting Niigata. "