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"The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable."

"駐車場の使い勝手が良い（野外駐車場）受付の手間が省けます。　新潟駅には、バスで十分対応出来るので、飲食等は不便は無いです。　今回は、古町を飲食利用要しましたが、穴場スポットと遭遇し大満足でした。　ホテルスタッフさんの対応も親切で大変ありがったです。"

"Breakfast was good. Bed and pillows were very comfortable "

"Fantastic place to stay. Large comfortable room with great views over the city. Friendly staff. A bit of a walk from the station but close to a large shopping centre."

"Clean rooms, nice staff, many restaurants. Super convenient for skiing "

"All good, but need to consider bigger room bed for family with two kids"

"Location is perfect being a few minutes walk to the train station, Yuzawa Kogen ski lifts, restaurants and shops. The food for breakfast and dinner buffets were excellent in quality and variety. We stayed 4 nights and was not bored of the spread. "

"Friendly staff, great location. A lot of food around the area and very close to the main train station. Walking distance to a nice Sake brewery."

"Room was spacious and clean; hotel breakfast is nice and conveniently located (near train station). "