Kandersteg-Sunnbuel Cable Car

The AC was not working, and they did not provide any alternative solution other than a fan. The day and night were extremely hot and uncomfortable for us. We went back and forth with them for the entire 24 hours, but unfortunately, nothing was resolved. The next day, they finally addressed the issue, but by then a full day had already been wasted. For a property at this price point, I expected a much quicker and more professional resolution. Additionally, the entire property seemed to be in maintenance mode, with a lot of areas being worked on, which made the overall experience less enjoyable. Overall, the lack of communication, slow response, and poor handling of the AC issue was very disappointing.

I had a nice stay overall, but there are a few things the hotel should improve. The air conditioning was not working properly, which made the room uncomfortable, especially at night. The shower also needs attention. The shower door is not properly secured, so water gets all over the bathroom floor. You have to be very careful while showering and constantly watch where the water is going.