Kappel Hotels

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Close to the active area and the train. Great coffee whenever you want. Friendly staff. Free local transit while staying there."

"Very welcoming and helpful staff! "

"Friendly and attentive staff."

"Staff was very helpful and guided us to many scenic parts of the city"

"This hotel is perfectly located with hiking, shopping, restaurants, and groceries all close by. Despite not speaking German, we had no problem checking in or getting around town. The beds were comfortable and rooms were clean. If I had one request, it would be a coffee maker in the room"

"Breakfast soread comoensate for everything the hitel is lacking"

"Room was very clean, nice breakfast in the morning, staff were very accommodating and nice. PERFECT location - close to train station and situated only a block from old town Freiburg."

"The room was clean. Only issue was shower head moving and not staying in place. "