Hinterzarten Holidays

I needed an early morning shuttle to the airport. Their shuttle didn't start early enough, which I didn't realize until I got there. Also, the front desk has no one there during the night and early morning, which I also didn't realize. The staff member was very friendly on check in and did explain all. She did order a taxi for me for the next morning, which was great. However, at 3:45a.m. my confidence that it had all been done, wasn't great. I was VERY happy when the taxi showed up right on time at 4 a.m. But, what could I do if he hadn't shown up? I don't even speak French, had no way to get in touch with anyone. It was a lesson in faith. Thank God it worked out.

The rooms are good, but the other amenities are average. The swimming pool, hammam, sauna, fitness room, and changing rooms are squeezed in a tight area with low ceilings that feels unappealing and a little dingy.

Nice room - family ambiance. Great restaurant and shuttle to the airport.

The staff was very helpful and accomodating. The receptionist in the early morning was a pleasure to interact with at such an early hour.

We arrived a bit early and the staff let us check in anyway. They were very gracious. Also, the food was excellent and the room was immaculate & comfortable.