Karakaya Holidays

Gracias cama limpia staff gracias

Food is amazing, rooms were very comfortable. They have a lot options when it comes to food, drinks and things to do.

Very good clean shops nearby staff excellent

Unfortunately, I would not recommend it. The service is nowhere near five-star standard. The biggest issue is the staff. Many speak very little English, are often unhelpful, and some have a poor attitude. My five-year-old daughter was repeatedly ignored while waiting patiently for a bottle of water, with adults who joined the queue after her being served first. When I raised this, the staff member became rude instead of apologising, pulled faces, and responded rudely in Turkish. Although I do not speak Turkish, her attitude and body language were very clear. It was completely unacceptable. Another major issue is the constant use of mobile phones by staff. Bar staff, pool staff, reception desks and other employees are frequently scrolling on social media while working, rather than focusing on guests. There is very little customer service—staff rarely greet guests, often walk into lifts ahead of guests, and generally seem uninterested in helping. The facilities are fine, but the service lets this hotel down. In my opinion, this feels much closer to a three-star hotel than a five-star resort.

Akra was a great place to stay. Excellent amenities and service was top notch. Tried buffet dinner at one of the restaurants which was excellent. Cocktails at the bars were very good too. The beach is only for good swimmers but the pools were well equipped and sufficient. There was a 2 litre limit for drinking water for each room and had to pay for extra. I was not expecting this from a 5star resort.