Karl Holidays

The TV did not work, even after calling staff, and experts. The so-called third bed was not a bed, it was a very soft sofa which caused my daughter backache pain in the morning. There was no black tea or coffee or milk available in the room. The breakfast was good and plentiful.

Hotel was amazing! Staff was very friendly and helpful. The private spa area that you could reserve was very nice. The hotel was close to a lot of shopping, great restaurants and site seeing as well as walking distance to the opera house.

It's a newly built property with some serious flaws. Joining the head boards defeated the purpose of a twin room. Every motion by one sleeper affected the other person. The beds were separate, but joining the head boards does not work. Also, the fittings in the bathroom are poorly designed. They will be pulled off the wall regularly due to cheap design and weak materials. On the check in procedure, pointlessness seems to be paramount. After handing over my passport for ID purposes, I was asked to complete a form on a laptop. 80% of the information sought was from my passport. Why the redundancy? Most properties simply make a copy of the document. The staff was noticeably unhelpful. In short, the design aims for impressive opulence. The reality can be described by the adage 'all sizzle and no steak.'

Had a wonderful trip, the hotel in a great location and loved the history and amenities were all updated. Breakfast wonderful and staff super helpful.

Great stay! Beautiful new hotel. Comfortable, clean and so quiet. Good location and easy walking distance to where you want to be. Having the bar and restaurant on site was a big bonus when we arrived jet lagged and our room wasn’t ready yet but we weren’t quite ready to take on the city. Will stay again!