Karlovo Holidays

Hot tubs weren't open but pool was and it was very nice. Breakfast is sufficient. Front desk staff nice. Good value.

The pipes of toilet stink all the room, people screaming all the time, the staff was helpful but the smell and the rooms were disappointing

Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee machine for proper coffe (as opposed to only fruit tea and nescafe sachets with whitner powder). Drinks in the hotel were also a bit pricey (although this was the case throughout the resort). Overall very pleased.

We have stayed at this hotel two years in a row. The hotel is well located for access to the Gondola. The rooms are clean, albeit a little dated. The spa is an added bonus after a day on the slopes and the included breakfast is good.