City view from property

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 66 reviews" "
Rating 8 - Good. 15 out of 66 reviews" "
Rating 6 - Okay. 9 out of 66 reviews" "
Rating 4 - Poor. 2 out of 66 reviews" "
Rating 2 - Terrible. 0 out of 66 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tomas

Travelled with family
Liked: Cleanliness, staff & service
Average
Poor breakfast, nice view from toilet.
Stayed 1 night in Dec 2022

10/10 Excellent

Gregg

Stayed 2 nights in Oct 2022
Response from Hotelteam on 2 Nov 2022
Thank you very much!

8/10 Good

Aaron

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
The hotel is great and really well located. The rooms are very well maintained and clean, also really spacious. Breakfast was served on the top floor, and there was a very nice view of the city. Would definitely recommend for a couple visiting Karlovy Vary.
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view to Vridlo Great location
Stayed 2 nights in Jul 2021

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional staff, perfect location.
Stayed 3 nights in Sep 2020

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Center
Great location and service
Stayed 2 nights in Jan 2020

10/10 Excellent

Jeff, Toronto, ON

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, especially Milan (bell staff/ valet). Solved our parking issues and was super helpful!
Stayed 1 night in Oct 2019
Response from Marie (Hotel director) on 31 Oct 2019
Dear Jeff, thank you very much for your nice review. We are looking forward to your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Excellent room. Old carpets. Limited breakfast.
Stayed 3 nights in Aug 2019
Response from Marie (Hotel director) on 2 Oct 2019
Dear guests, thank you very much for your review. We working to make a breakfast better and we hope, that you come to us again. With regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with everything: the location, the cleaness, the staff, the facilities, the breakfast, beautiful and morden designe.
Stayed 1 night in Aug 2019
Response from Marie Ouporová (Hotel director) on 24 Aug 2019
Dear Guest, thank you very much for your review. We are very glad, that you were satisfied with our hotel. We hope to see you again in our hotel Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and bathroom, walk in closet, beautiful views, 30 minute walk from train/bus station but good location to shops and restaurants. Accommodating staff, great breakfast included.
Stayed 1 night in Jun 2019
Response from Marie (Hotel director) on 31 Jul 2019
Dear guest, thank you very much for your nice review. We hope, you come to us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Wonderful breakfast. Elegant rooms.
Stayed 1 night in May 2019
Response from Marie (Hotel director) on 16 May 2019
Dear guest, thank you very much for your feedback. We hope, that you come to us again. With regards Marie Ouporová Hotel director

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
The building is beautiful, the room was stylish and comfortable, the bathroom was great, and the spa was comfortable and luxurious. The entire staff was more than friendly. I came in late for the breakfast one morning, but a woman was friendly enough to bring up some bread, meats, and cheeses. Most rooms have balconies and the views are spectacular. It seems to be in one of the best locations in the city. Honestly, one of the nicest hotel experiences that I have ever had.
Stayed 2 nights in Jan 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
💯
Amazing hotel with an amazing view! Absolutely loved it here!
Stayed 1 night in Oct 2018

10/10 Excellent

Dale

Gorgeous hotel, we loved our stay!
Stayed 1 night in Sep 2018

10/10 Excellent

Elie, Lebanon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

HYUNGWOO

Disliked: Staff & service, property conditions & facilities, room comfort
차로가긴 어렵던..
차로 갔는데 네비게이션으로 간 곳은 길에 바리게이트가되어 진입할 수 없었어요. 20분정도 돌아서 아래쪽 주차장이 있는곳 아무곳에 주차를하고 가서 물어보니 전화를 하면 열어준다고합니다. 외국인 여행객은 전화가 안되는경우가 많고 언어가 어려운데, 개선이 필요합니다. 주차요금 1일(18.5eur)이고 33번 주차구역에 해야했어요. 차를 옮겨서 주차했습니다. 1일 주차요금을 받고 퇴실시간 10시까지만 주차가 가능했어요. 전날 체크인을 8시 넘어서 했는데 1일요금을 받고 10시까지라니. 얘기해서 12시까지 주차하긴했습니다. 안쪽 리모델링을 했는데 문과 창은 옛날 그대로가 남아있어 삐그덕 거리고 소리가 났습니다. 방 온도가 좀 쌀쌀했어요. 뷰는 좋았어요. 1번 온천수와 가까워서 버스로 이동하신분들이라면 이용하기 좋을거같아요.
Stayed 1 night in Dec 2023

8/10 Good

Olga

Liked: Cleanliness, staff & service
War im großen und ganzen ok
Stayed 2 nights in Oct 2023
Response from BB on 4 Oct 2023
Thank you so much for your sweet review!We would love to host you again!

6/10 Okay

Nadja

Hier bin ich nicht ganz so nett empfangen worden. Niemand der einem die Koffer aufs Zimmer bringt oder fragt wie die Anreise war. In meinem Bett waren Haare, es roch komisch im Zimmer. Die Lage ist aber sehr gut. Keine Parkmöglichkeiten, Katastrophe wenn man oben am Berg das Parkhaus nutzt, da man mit Gepäck die Berge über Schotter und Kopfsteinpflaster muss. Ich war schweißgebadet als ich im Hotel ankam.
Stayed 1 night in Aug 2023
Response from BB on 20 Sept 2023
Dearest Nadja, thank you for your sincere feedback!I am very sorry for the experience you have had! I would like to reassure you that this is not an experience our guests have! I am glad you have at least enjoyed the location.I hope we will have another chance to host you. We would love to make up for the issues you had during your stay!

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from BB on 3 Oct 2023
Thank you for your sweet review!

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service
Struttura datata, in qualche modo ristrutturata. Le immagini la fanno sembrare migliore, soprattutto le stanze con moquette a volte macchiata. I bagni sono molto ampi e comodi, più nuovi rispetto alle camere, almeno questa è l'impressione che ho avuto. Avevo chiesto specificamente una stanza con vista, ma al mio arrivo avevo di fronte i palazzi. Per quanto belli, non era quello che avevo chiesto. Presentando il problema alla reception, è stato subito risolto con un cambio stanza. Il parcheggio era di fronte all'ingresso di un altro hotel, non proprio comodissimo, dovendo trasportare valigie e e quant'altro. Colazione super abbondante per quanto riguarda la parte salata, il buffet era veramente fornito, ampia scelta di Salumi, formaggi, pesce, insalate, insalata capricciosa, creme varie tipo "burro" alla paprika ecc. Come dolci, era presente un vassoio con viennoiserie almeno di due giorni, non commestibile, non l'avrei usata nemmeno per un albergo 2 stelle! Buona varietà di pane, fresco! Posizione comodissima, come quella di qualsiasi altro albergo lungo il Teplà. Non ho richiesto servizi, quindi non li posso commentare.
Stayed 1 night in Apr 2023

10/10 Excellent

Yuen Hei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location at the heart of the spa area. Fair interior status with good cleanliness. Spacious room with balcony. Helpful friendly staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Karina

Stayed 1 night in Dec 2022

6/10 Okay

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2022

8/10 Good

Johannes

Travelled with group
Liked: Cleanliness
Sehr sauber, tolle Lage, Rezeptionistin und Frühstücksdamen unfreundlich. Sauna und Spa funktionierten nicht und waren geschlossen. Frühstück ok.
Stayed 3 nights in Aug 2022

6/10 Okay

Merete

Parkering kan være besværligt - sprog er begrænset - andre gæsters hensyn til hygiejne ved morgenbuffet er uforståeligt - der ligger redskaber til brug men mange gæster har ingen ide om hvad de skal bruges til - hygiejne erfor mange øst europæer etfremmedord
Stayed 1 night in Jul 2022

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner kurzurlaub, mit nötigem Kleingeld.
Hotel super Lage. Personal im Küchenbereich freundlich und fleißig. Parkplätze nicht vorhanden. Parkhaus mit erheblichen Zusatzkosten ca 700 Meter entfernt. Anreise selbst mit Navi schwierig.
Stayed 3 nights in Jul 2022

10/10 Excellent

Sten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Jiri

Stayed 2 nights in Jul 2022

10/10 Excellent

Jiri

Stayed 1 night in Jul 2022

10/10 Excellent

Abdullah

Stayed 1 night in Jun 2022

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good looking room
Nice
Stayed 1 night in Jun 2022

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Good
Stayed 1 night in Jun 2022

6/10 Okay

Abdullah

التعامل يفتقد المصداقية في فندق بوكيت
اعرف الفندق قبل 5 سنوات ولم يحافظ على مستوه السابق بل العكس انتكس بسبب عدم التطوير وادارته والعاملين الذين اصبح تعاملهم غير مريح الغرفة موقعها جيد وواسعه ولكنها لم تتجدد او يتم تجديدها منذ انشاء الفندق
Stayed 1 night in Jun 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Kirstin

Stayed 1 night in Jun 2022

10/10 Excellent

Ala

Stayed 3 nights in Apr 2022

8/10 Good

Simona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opravdu stojí to za to!
Mužů jenom doporučit…! Krásná lokace, hotel, pokoj s balkónem s výhledem na řeku a náměstí! Jenom doporučuji. Pokoj je čistý, bohatá snídaně a jedno z nejdůležitějších je vstřícný a milý personal! A zároveň opravdu dokážou vyhovět vašemu požadavku.
Stayed 2 nights in Mar 2022

10/10 Excellent

CHICHEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and location also nice!
Stayed 3 nights in Nov 2021

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genau wie erhofft
Es war wie erhofft, sehr zentral gelegen
Stayed 2 nights in Nov 2021

6/10 Okay

Urban

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Petr

Liked: Cleanliness, property conditions & facilities, room comfort
Pohoda v Atlantic Palace
Hotel je ve skvělé lokalitě v absolutním centru (lázně) Karlových Varů. Lépe jsme si vybrat nemohli. Pokoj superior byl velmi prostorný a hezký. V hotelu je čisto. Velmi ochotný personál a výborné snídaně. Jako většina hotelů ve Varech i tento nemá vlastní parkovací místa. Tudíž počítejte s pěkně tučnou částkou za parkování v parkovacím domě. Hotelu, respektive pokoji ve, kterém jsme byli, lze vytknout jen hlučnější "elektriku", která v našem pokoji celkem hlasitě bzučela, starší koberce a otevřený sprchový kout ale to jsou jen drobnosti. S ubytováním jsme byli velmi spokojeni.
Stayed 4 nights in Jul 2021

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but no possibility to park the car
Very nice room and excellent breakfast. Nice location, but we had to park 10-12 minutes walk from the hotel
Stayed 1 night in Jul 2021

10/10 Excellent

Kenan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Schön war das Bad, war modern, alles sauber. Wir hatten ein Delux Zimmer mit Balkon gebucht. Das Zimmer selbst war eher klein, der Balkon winzig. Wenn 2 Personen drauf standen war es schon eng. Lage war gut. Service: großer Minuspunkt. Es wird kaum deutsch oder englisch an der Rezeption gesprochen, so dass bei Beschwerden eigentlich nur die Übersetzungs App hilft. Beschwerden hatten wir, da nur jeden 2. Tag das Zimmer gemacht wurde. Sie sagten das sei wegen Corona so....? Verstehe ich nicht, da wir bei Ankunft unseren Impfpass vorzeigen mussten. Auch das Bett wurde nur jeden 2. Tag gemacht, Handtücher und Kaffee auch nur jeden 2. Tag gewechselt bzw aufgefüllt. Sorry, aber das geht für ein 4-Sterne Haus gar nicht.
Stayed 2 nights in Jul 2021

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Es war sehr schön ;) Als wir am Hotel eingetroffen sind war alles schon vorbereitet, wie bekamen unsere zimmerkarten und konnten sofort auf unser Zimmer. Die Zimmer sind sehr sauber und auch die Matratzen sind sauber und nicht durchgelegen. Das Badezimmer ist wunderschön mit Fussbodenheizung tip top zustand. Viloroy Boch. Unser Zimmer hatte einen schmalen aber sehr langen Balkon, tolle Aussicht über die Kolonalen. Frühstück ist sehr gut für jederman etwas dabei, im 5ten Stock tolle Aussicht. Eine kleine Kritik ist jedoch anzubringen, Die Zimmer werden nur alle 2 Tage gereinigt, Bettwäsche alle 4 Tage. Es sollte aber doch jeden Tag der Mülleimer um Zimmer und Bad gelehrt werden, für ein Hotel dieser klasse eigentlich ein muss. Abschlisend können wir dieses Hotel nur Emofehlen es hat uns viel freude Bereitet.
Stayed 8 nights in Oct 2020

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Aufenthalt
Die Lage des Hotels und super und direkt neben einer Quelle. Das Frühstück war besser als wir erwartet hatten für den Preis (wechselnde Eierspeisen, Wurst, Käse, Würstchen, Müsli und Jogurt). In c? 10 min. Laufentfernung befindet sich ein Parkhaus, aber Achtung: es geht steil Bergauf! Im Hotel zahlt man weniger als vor Ort (300Kronen pro Tag, wenn man aber länger als 1 Woche bleibt, empfiehlt sich die Wochenkarte (1080 Kronen).
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020