My husband and I have just returned from a weekend stay with yourselves from Friday until today. We had a fantastic time in Malahide and wouldn’t hesitate to return as it really is an incredibly beautiful part of Ireland. We had a fantastic experience in the Matt Ryan bar on Friday evening for a meal, both the food and staff were superb from start to finish. All staff were attentive and courteous, nothing was too much trouble from the very beginning. We had breakfast in the Coast restaurant this morning and again I couldn’t fault food or service.
However, I feel if it hadn’t of been for the service we received from your staff and how delicious your food truly was we would have left feeling really disappointed. When we arrived at our room (number 321) we were disappointed. It looked absolutely nothing like the photos on your website, the decor was dated, the bathroom had cracked floor tiles, it was freezing, the window was frosted so you couldn’t even look out of it and the toilet leaked a little when flushed. It was a lot of money for a two night stay with yourselves and I don’t feel the room reflected the price at all, we’d booked the hotel due to the photos that you have online of the bedrooms. Due to not wanting to let anything ruin our weekend we decided against speaking to a member of staff regards the matter but we have come home feeling underwhelmed by the standard of the room we were given.