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Reviews of Rezidence Moser Apartments

4 out of 5
Rezidence Moser Apartments
Chebská 398/17, Dvory, Karlovy Vary

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 18 reviews" "
Rating 8 - Good. 8 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Dieter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place for families with kids because of the large unit sizes and the swimming pool. Units are well equipped for breakfast and small dinners. Superficial cleanliness is great, but don't look under the beds... The property is a 30 min walk from the city center. There are buses, albeit not easy to use.
Stayed 3 nights in Aug 2022

10/10 Excellent

Kent Mikael

Stayed 1 night in Jul 2022

8/10 Good

kerstin

Travelled with family
Liked: Cleanliness, room comfort
Brilliant for a family but be careful of fees
Really high standard apartment, clean and smart. Our family of 5 were very comfortable. The swimming pool is great, we felt safe and recommended this hotel as a family destination. Now for the gripes, we arrived late at night and were asked to pay for the apartment despite having already paid through Hotels.com, with 3 kids in tow we had little choice. We also had to pay an extra 70€ for parking (in cash only). Towels were not exchanged as expected and when we checked out at 9.30am we were told that the family had to be out of the pool by 10am as this was the check out time. The place is great value but check payments etc before you arrive. We are still waiting to have our payment issues to be resolved
Stayed 7 nights in Jul 2021

6/10 Okay

Katharina

Stayed 2 nights in Jan 2024

10/10 Excellent

Jinhyuk

Stayed 1 night in Dec 2023

10/10 Excellent

Sabine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wir sind schon einige male hier gewesen und finden es jedes mal wieder total schön hier. Deshalb kommen wir immer wieder.
Stayed 4 nights in Oct 2023

8/10 Good

Evgenij

Travelled with family
Liked: Cleanliness, room comfort
Sauna ist leider ein Witz
- Sauna <70°, für mich ist das leider nichts - Abseits von der Altstadt gelegen - Parkgebühr 10 Euro pro Nacht - Keine Balkonmöbel + Ruhig + Großes Zimmer, Herd, WM, Kühlschrank etc.
Stayed 3 nights in Jan 2023
Response from hotel manager on 13 Jan 2023
Guten Tag, vielen Dank für Ihren Besuch und die nette Bewertung!Unsere Sauna ist auf 99C eingestellt. Manchmal schließen die Gäste die Tür leider nicht selbst, oder es war zum Zeitpunkt Ihres Besuchs noch nicht ausreichend aufgewärmt. Auf jeden Fall danke für den Hinweis, wir werden das besser im Auge behalten. Auch die Rezeption ist in diesen Fällen immer sofort hilfsbereit, so dass wir es sofort und vor allem während des Aufenthaltes zur vollsten Zufriedenheit beheben können.Mit Respekt

8/10 Good

Rasmus

Stayed 3 nights in Oct 2021
Response from Moser Apartments on 21 Oct 2021
Thank you very much for your visit and feed back. We are pleased that you were satisfied!

10/10 Excellent

Josefina

Travelled with family
Liked: Cleanliness, room comfort
Náš pobyt v hotelu
Milá recepce, luxusní apartmán s bazénem a saunou. Líbílo se nám moc.
Stayed 2 nights in Jul 2021
Response from Tým Rezidence Moser on 2 Aug 2021
Dobrý den, děkujeme za Vaše krásné hodnocení, jsme velmi potěšení, že pobyt splnil očekávání a budeme se těšit na další případnou návštěvu .

10/10 Excellent

Sabine, Neumark, Thüringen

Travelled with family and small children
Liked: Cleanliness, amenities
Total nette Leute. Zimmer top ausgestattet. Alles sauber. Wir kommen wieder.
Stayed 4 nights in Aug 2020
Response from manager on 24 Aug 2020
Schönen Tag, Vielen Dank für die schönen Bewertungen und wir freuen uns auf Ihren weiteren Besuch! :-) Ich wünsche Ihnen alles Gute - die Verwaltung der Moser-Residenz

10/10 Excellent

Milan

Travelled with family
Liked: Cleanliness, room comfort
Paráda
Velmi pěkné ubytování, apatmán byl prostorný, s balkónem na slunečnou stranu, velmi dobře vybavený ( např. televize s youtube, mikrovlnka, dobrá wifi apod.), dobře vybavená kuchyňka, pohodlná postel, děti spaly na sklopné posteli, což bylo mnohem pohodlnější než rozkládací pohovka, dostatečné osvětlení, dostatek úložných prostor. Apatmán byl příjemně provoněn, na stole orchidej. K využití je vnitřní bazén, který je možno používat do 21. hod. Jediná malá výtka - v koupelně, která je prostorná chyběl nějaký odkládací prostor ( např. police)
Stayed 4 nights in Jul 2020
Response from Rezidence Moser on 30 Jul 2020
Děkujeme za krásné hodnocení, jsme rádi, že jste si pobyt užili a odkládací prostory v koupelnách určitě doplníme. Rezidence Moser

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from Moser Rezidence on 6 Feb 2020
Thank you for feedback

8/10 Good

HYUNHEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이곳동네가 온천이라 온천수 수영장일줄 알았는데 온천수 수영장은 아니었구요.....레지던스같은 느낌입니다. 콘도형태라 가족끼리 쓰기 편했구요 가격대비 만족합니다.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles Super. Schöne Unterkunft und schöne Lage inclusive Pool und Sauna.
Stayed 3 nights in Sep 2019
Response from Inspiring share of impression on 13 Oct 2019
We are happy to have your impredsion after a visit to our Residential Complex. It gives us motivstion for improvement. Sincrely, Natalia A., Front Office

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отдых в Карловых Варах
Отдых понравился. Положительные впечатления начались со встречи с компетентным и доброжелательным ремершионистом Натальей. Очень порадовал просторный и удобный номер-апартаменты. Сауна и бассейн вызывали только положительные эмоции. Расположение подходит для людей, которые любят пешие или велосипедные прогулки, до центра около 4 км по тропинке вдоль речки. великолепный отдых в Mosers.
Stayed 5 nights in Jul 2019

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень понравилось!
Ресепшн работант круглосуточно, и это очень удобно! Мы ехали на машине и приехали поздно вечером. Нас встретили, поселили. В апартаиентах прекрасный бассейн , тренажерный зал, суна. Здание находится в очень зеленом районе. Рядом 2 больших супермаркета. До центра Карловых Вар идти пешком минут 15. Можено доехать на автобусе.
Stayed 5 nights in Aug 2019

8/10 Good

Lone

Liked: Staff & service, property conditions & facilities, room comfort
Dejligt ophold
Fint sted lidt uden for centrum, men ikke længere end end rask gåtur. Fine lejligheder - der kunne dog godt have været lidt mere køkkenudstyr
Stayed 7 nights in Jul 2019
Response from Rezidence manager on 22 Jul 2019
Thank you very much for your visit and we are happy that you enjoyed your stay. We will take your comments to heart!