Keimoes Holidays

Very friendly staff, big room with clean comfy bathroom, hotel amenities great and within easy walking distance of the Waterfront

The staff were very helpful. However, the hotel is located on the second floor of a shopping mall along a busy main street, right next to a gas station — not the most ideal setting for a relaxing stay. While the surrounding area is quite nice, the hotel’s location and setup leave much to be desired.

I’ve stayed at Taj Cape Town several times over the years, and it’s always been one of my favourite hotels in the city. The location is good — right in the heart of Cape Town, close to the Company’s Garden and many of the city’s main attractions. The staff are truly wonderful — warm, attentive, and genuinely caring. Their professionalism and friendliness create a welcoming atmosphere that makes every stay pleasant. That said, compared to how the property felt two or three years ago, the hotel now feels a little tired and would really benefit from a light renovation or refresh. It’s still elegant and comfortable, but it has lost a bit of its sparkle. Unfortunately, during this stay, my travel companions experienced an unpleasant situation: a portion of their cash went missing from their belongings. Not the entire amount, but enough to be noticed. Thankfully, the hotel management handled it professionally and provided compensation, which was appreciated — but still, it’s a reminder to keep valuables very secure and to be cautious even with the in-room safe. Overall, Taj Cape Town remains a charming and well-located hotel with excellent service and kind people. With some renovation and tighter security measures, it could easily return to being one of the best hotels in the city.