Kem Phieng Hotels

"Everything is ok until we checked out, they insisted Expedia didn’t pay them the money for 3 nights we stayed and asked us to pay them"

"Very clean"

"The good: The villas are beautiful. Very comfortable. The bad: 1) Like many resorts, Natalie's is a taxi ride away from any services. Unlike many resorts in this situation, it doesn't offer food options outside of breakfast and dinner. We arrived at 1pm and asked to have lunch at the restaurant. We were told that wasn't possible. 2) We were looking forward to a nice relaxing swim in the pool after lunch, but when we returned the pool was packed with loud kids. Fair enough we thought, they've paid to stay here too. But it turns out the resort sells day passes for the pool. We paid 3mill per night to stay, pool passes are 30k per child. It ruined the chill vibe we were expecting, and makes using the pool in those hours pretty uninviting. The same thing happened both afternoons we were there. 3) Despite accomdation being mainly two person villas, most dishes on the restaurant menu are for a minimum of four people. Strange. 4) No card payment option is a bit of a red flag for a place this expensive. If the place was less expensive, I would have way less of an issue with all of these. But if you're deciding to be a 3mill per night upscale resort, you've got to commit to it. Overall a very disappointing stay for the price."