Indoor pool, open 6 AM to 11 PM, pool loungers
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Reviews of Quality Inn Kenai

2.5 out of 5
Quality Inn Kenai
10352 Kenai Spur Hwy, Kenai, AK

Reviews

8.2

Very good

Rating 10 - Excellent. 171 out of 428 reviews" "
Rating 8 - Good. 161 out of 428 reviews" "
Rating 6 - Okay. 65 out of 428 reviews" "
Rating 4 - Poor. 16 out of 428 reviews" "
Rating 2 - Terrible. 15 out of 428 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great stay!
Stayed 1 night in May 2024
Response from Tim on 6 May 2024
Thank you for your feedback!

10/10 Excellent

Michelle, North Pole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable. Although the "coffee pot" was not what we expected, it worked well and the coffee provided was very good. Otherwise, the room was comfortable and clean and quiet.
Stayed 3 nights in Apr 2024
Response from Tim on 6 May 2024
Thank you for your feedback!

10/10 Excellent

Christie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and friendly morning staff. Enjoyed the pool and the quiet room.
Stayed 1 night in Apr 2024
Response from Tim on 22 Apr 2024
Thank you for staying with us!

4/10 Poor

Kendra, Wasilla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had toilet issues and instead of someone coming to fix it or put in different room, they handed my husband a plunger. Room smelled musky. Staff was nice but not helpful and just told us problems happen when they have a full house.
Stayed 3 nights in Apr 2024
Response from Tim on 10 Apr 2024
We are sorry to hear your stay didn't live up to expectations. Please contact our front desk to solve any further issues.

8/10 Good

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location most! Great weekend away for an affordable price that comes with a pool and has shopping nearby.
Stayed 1 night in Mar 2024
Response from Tim on 1 Apr 2024
Thank you for your feedback!

6/10 Okay

Candice

Stayed 2 nights in Mar 2024
Response from Tim on 5 Apr 2024
We are sorry to hear your stay didn't live up to your expectations. Please call us to let us know how we can further assist you.

10/10 Excellent

Sarah, Sterling

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Love the breakfast
Stayed 1 night in Mar 2024
Response from Tim on 15 Mar 2024
We appreciate your feedback!

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basketball tournament, lots of teenagers, families, and coaches in the facility. my husband and I had a nice stay.
Stayed 1 night in Mar 2024
Response from Tim on 8 Mar 2024
We appreciate your kind review!

2/10 Terrible

Kathryn, Anchorage

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay again
Stayed 3 nights in Mar 2024
Response from Tim on 4 Mar 2024
We are sorry to hear your experience wasn't satisfactory. Please contact us at our front desk to sort further issues.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place for the kids to stay with a great staff..
Stayed 1 night in Mar 2024
Response from Tim on 4 Mar 2024
Thank you so much for your kind review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay, room was clean, pool area was clean,
Stayed 1 night in Jan 2024
Response from Tim on 1 Feb 2024
We appreciate your review!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tim on 31 Jan 2024
We appreciate your feedback!

8/10 Good

christy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel a couple times. The rooms are clean, staff is super nice, the breakfast is amazing, pool is fun.
Stayed 1 night in Jan 2024
Response from Tim on 23 Jan 2024
Thank you for your feedback!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I totally recommend staying at Quality Inn if youre in the Kenai area! The staff is great! Very accomadating, nice and helpful! Everything was clean, even the lobby. Someone was always mopping up the salty footprints from outside. The pool and hot tub are also clean, and warm! The breakfast was hot and handmade! The man that works in the breakfast room is welcoming and very helpful. He makes sure you have eveything you need! This needs to be the #1 place on your list for stays in the Kenai area!!
Stayed 2 nights in Jan 2024
Response from Tim on 22 Jan 2024
We truly appreciate your kind review!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff.Good breakfast options..
Stayed 2 nights in Dec 2023
Response from Tim on 31 Jan 2024
We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great...
We booked our stay here for the pool....the pool and spa seemed like it may have been out of balance with its water treatment. My skin was red and patchy after getting out--even with a shower and moisturizer. The rooms have paper thin walls and are just generally pretty tired looking. The staff i interacted with were all friendly, with the exception of ine front desk worker I had to speak with following an unsolicited call to the room from the "manager" requesting my credit card number--of course i declined and headed to the front desk to figure out what was happening. When I shared the odd experience, the front desk worker and three other workers who were just standing at the front desk stared at me blankly, said "yeah, its a scam they do that all the time" then went back to texting on their cell phones. All in all I wouldn't stay here again. For the price and location there are better options and the pool just isnt worth it at all.
Stayed 2 nights in Dec 2023
Response from Tim on 15 Jan 2024
We are sorry to hear your stay wasn’t satisfactory. Please contact us at your earliest convenience to talk through a solution.

8/10 Good

Shawn

Stayed 1 night in Dec 2023
Response from Tim on 22 Jan 2024
We appreciate your review!

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service
When I first entered the room it had a strong musty odor to it. With time, I adjusted to the smell and didn’t notice it any more. Couldn’t use the pool or hot tub due to remodeling.
Stayed 1 night in Dec 2023
Response from Tim on 18 Dec 2023
We appreciate your feedback!

10/10 Excellent

michael

Response from Tim on 4 Mar 2024
Thank you so much for your kind review!

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live near by. I stayed overnight so my grandson could swim. The pool is small but the hot tub was huge! Breakfast served in the morning. That was convenient and very nice. The Staff was terrific! It was a small cozy room. I will be back. It was a perfect weekend
Stayed 1 night in Nov 2023
Response from Tim on 28 Nov 2023
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tim on 15 Nov 2023
We appreciate your feedback!

8/10 Good

Samantha

Stayed 2 nights in Nov 2023
Response from Tim on 6 Nov 2023
Thank you for your feedback!

8/10 Good

Shawn

Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Thank you for your feedback!

8/10 Good

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel. Just on the older side. Continental breakfast was great.
Stayed 2 nights in Oct 2023
Response from Tim on 30 Oct 2023
We appreciate your feedback!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was relaxing. The breakfast was great and the morning chef was extremely friendly
Stayed 2 nights in Oct 2023
Response from Tim on 23 Oct 2023
We appreciate your feedback!

10/10 Excellent

Roxanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved how friendly the front desk gal was
Stayed 1 night in Oct 2023
Response from Tim on 9 Oct 2023
We appreciate your feedback!

10/10 Excellent

Kay

Stayed 1 night in Oct 2023
Response from Tim on 30 Oct 2023
We appreciate your feedback!

10/10 Excellent

samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff was very nice hot breakfast and coffee available all day
Stayed 5 nights in Sep 2023
Response from Tim on 25 Sept 2023
We appreciate your feedback!

8/10 Good

Diana

Stayed 1 night in Sep 2023
Response from Tim on 18 Sept 2023
Thank you for the feedback!

10/10 Excellent

Lucinda, Anchorage

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and look forward to staying with you again soon
Stayed 3 nights in Sep 2023
Response from Tim on 6 Sept 2023
We appreciate your feedback!

8/10 Good

Amie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool and jacuzzi
Stayed 3 nights in Sep 2023
Response from Tim on 4 Sept 2023
We appreciate your feedback!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family really enjoyed our stay. The staff was super friendly and the continental breakfast was above our expectations. We definitely recommend staying here.
Stayed 1 night in Aug 2023
Response from Tim on 29 Aug 2023
We appreciate your feedback!

10/10 Excellent

Lacey

Stayed 1 night in Aug 2023
Response from Tim on 25 Aug 2023
We appreciate your review!

8/10 Good

Thomas M

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
the only negative was room cleaning before we arrived. some waste paper, several bugs on the floor, otherwise no issues
Stayed 4 nights in Aug 2023
Response from Tim on 25 Aug 2023
We appreciate your review!

10/10 Excellent

clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast and dinning area was very nice. I enjoyed the hot waffles, and sausage. Hubby liked having scrambled eggs and biscuits and gravy. The hot tub was actually hot and the pool was refreshing afterwards. The bed and pillows were great!
Stayed 1 night in Aug 2023
Response from Tim on 15 Aug 2023
Thank you for your feedback!

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tim on 14 Aug 2023
We appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tim on 14 Aug 2023
We appreciate your feedback!

6/10 Okay

Deana

Travelled with family
Liked: Cleanliness, staff & service
Great staff! Room was as clean as could be for the age of the building. Decent location. Would definitely stay again.
Stayed 2 nights in Aug 2023
Response from Tim on 8 Aug 2023
We appreciate your feedback!

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tim on 8 Aug 2023
We appreciate your feedback!

10/10 Excellent

Travis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn Kenai
Quality In Kenai was clean, friendly, comfortable and affordable. Highly recommend if you’re in the area looking for lodging.
Stayed 1 night in Aug 2023
Response from Tim on 8 Aug 2023
We appreciate your feedback!

6/10 Okay

Roland

Business traveller
Disliked: Cleanliness
Ok for one night, maybe two
Nice people. Very basic. Terrible room cleaning service. No effort and will claim "do not disturb" signs on show as an excuse not to clean or replace towels.
Stayed 6 nights in Jul 2023
Response from Tim on 3 Aug 2023
We apologize for not living up to expectations. Please contact us at your earliest convenience to resolve the issue.

10/10 Excellent

STEVE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The people that worked there were terrific.
Stayed 4 nights in Jul 2023
Response from Tim on 2 Aug 2023
Thank you for your feedback!

10/10 Excellent

Fran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kindness
Stayed 1 night in Jul 2023
Response from Tim on 25 Jul 2023
Thank you for your review!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Front desk was great. Good suggestion on where to eat dinner.
Stayed 1 night in Jul 2023
Response from Tim on 17 Jul 2023
We appreciate your kind feedback!

10/10 Excellent

Valorie, Anchorage

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, the staff was very accommodating. Really enjoyed the spa/hot tub.
Stayed 1 night in Jul 2023
Response from Tim on 11 Jul 2023
Thank you for your feedback!

10/10 Excellent

Wendy, Ingram

Liked: Cleanliness, staff & service, property conditions & facilities
Super Sweet lady checked us in…gave us “things to do” info.
Stayed 1 night in Jul 2023
Response from Tim on 10 Jul 2023
We appreciate your feedback!

6/10 Okay

Robert

Stayed 2 nights in Jun 2023
Response from Tim on 25 Jul 2023
Thank you for your review!

4/10 Poor

Wanda

Stayed 2 nights in Jun 2023
Response from Tim on 3 Jul 2023
Thank you for your feedback!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and pleasant.
Stayed 2 nights in Jun 2023
Response from Tim on 28 Jun 2023
We appreciate your kind feedback!

10/10 Excellent

RANDALL, Shavano Pakr

Stayed 1 night in Jun 2023
Response from Tim on 17 Jul 2023
We appreciate your kind feedback!