Kendu Bay Hotels

"Incredibly accommodating staff. They went above and beyond to make us happy 😁"

"Outstanding staff, extremely friendly and helpful"

"Great location "

"Room is clean, staff is helpful and friendly. Though the description says the room I booked had a view of the lake. There is no lake in the vicinity, there’s a building. The restaurant however was my issue, I was billed differently despite the menu showing a different price then was forced to pay because only the director could fix the issue. Not happy"

"The room is neglected "

"We had a wonderful stay here - an oasis of calm in the hustle and bustle of central Kisumu. The rooms were clean and of a much higher standard than most other hotels in the area. "

"Excellent value! Very comfortable guest house with breakfast, a lovely porch for sitting, and excellent security. "

"The property is good and in a quiet place. However this is the second time I am booking through Expedia and ending up in an argument with the managers of the hotel. You reach the hotel and find it sold out so they have to find you alternative accomodation, the rates are disputed and the alternative quote is always more than double that listed online. This time, I was not even able to extend my stay because they totally refused to recognize the Expedia rate. Instead of the Kshs. 5500 listed on the site, they insisted on 12,000 and we had to find accommodation elsewhere. Needless to say, I will never go back there again if I had a choice."

"Each suite is owned or hosted by a different individual, but all are part of the Ikonia franchise with a manager. The quality of each suite varies significantly and depends on what the host or owner chooses to offer. Some suites have minimal kitchen appliances, while others feature old, torn bed sheets and pillowcases, rock-hard pillows, outdated non-slip-resistant floor mats, and microwaves lacking microwave-safe containers. The food from the restaurant is of poor quality, and even the staff admit that guests typically do not eat there. For properties with more than four floors, there is no elevator; however, safe parking for only four cars total is available. The staff are friendly and say the right words, but lack the resources to offer great service, as they depend on what the host provides. Overall, it is a two-star establishment pretending to be three stars. The location is ideal, just a few minutes' drive from the city center and other attractions. If you are not particular about high quality, it is worth a try."