Kestenholz Holidays

I think the reservation system should be more systematic and avoid the anxiety caused by not finding the booking until I provide the booking reference

Interlaken as a whole was just ok. The breakfast at the hotel was mediocre. It was all just OK.

Staff was helpful, location was very conveniently situated at the city centre. Good views and breakfast. However, the room was slightly dirty. Dust was found all over the sheets.

It’s what you’d expect from a small budget hotel. It could benefit from some renovation/restoration but overall our stay was good. Pros: - very friendly and helpful staff - nice shared dining area with a fridge, microwave, cutlery, tea, and coffee for guests - good price for the area - great location, near the center of Interlaken; food, entertainment, shopping, and anything else you’d reasonably want to do in the area is a short walk away - the hotel and surrounding areas felt very safe - you get an Interlaken guest card which gets you benefits in the area (eg, free public transit) Cons: - washroom was in need of renovation or at least a deep clean, with visible black mold - there was a stain on the washroom door frame that resembled dried blood and should have been cleaned - walls are quite thin and sounds from vehicles outside may bother lighter sleepers - wifi was spotty and slow