Ketelhaven Holidays

I was a solo traveler for a two week trip to Europe, and I'd say location was great, close to Vondelpark and I never felt unsafe being a solo female traveler in a new country. I originally booked for 3 nights, but stayed 2. It was too expensive for the lodging experience. I felt like I was catfished by the hotel photos, because upon arrival it looked nothing like it. It gave me hostel vibes. The building is in bad condition and old, it definitely needs a renovation. The bed and pillows were comfortable, the window view was beautiful, but the shower/bathroom were hideous, with an old shower curtain, and poor water pressure on shower. This should've cost me 1/3 of what I paid. So be it, I was already there and worked with what I had. There were was one English channel on TV, and no AC. I imagine it would be very hot and difficult to sleep in the summer time. My stay was the first week of October and it was still very warm in Amsterdam, I didn't leave the window open because of bugs, but I did use the fan which was helpful. One major issue I had was on my last day, I noticed a tiny speck of a bug crawling up the curtain by the window, I grabbed it and killed it. Took a photo, and it looked like a bed bug. I immediately informed the front desk, the gentleman came up and dismissed my concern. So I left to another, cleaner hotel around the corner. I reached out days later requesting somewhat of a refund with no luck. I would never stay here again.

Tired, very tired! Stained and neglected room old carpet, hallway carpet no better.

Unstaffed and poor communication throughout especially for a four star expensive boutique hotel.