Baltimore Hotel Guide - Key Monument hotels in Baltimore, United States of America.

"Positive: room included a bigger refrigerator and a microwave, staff was very helpful, front desk staff in particular were friendly and courteous Other comments: There is not much to the fitness area, and I would not say that it is even a gym. I used the planet fitness down the street instead. There was no hot water and I couldn’t shower. There was a lot of talking in the hallways late at night which impacted sleep. "

"The staff stole an $80 medicated rub from my wifes toiletries that she uses on my back (I've broken 13 vertabra in the past and that's why I have it). It was in a tote bag on the ground next the phone in the room. We came back from lunch and the tote bag was empty. They had emptied the trash but not other cleaning was done like they took it and never came back. We requested they come back to the room 6 times. Nothing was done BUT they did come to ask about missing clothes someone had forgotten in the drawer...very upset."

"More food options in gift shop/pantry."

"Room was large, clean, comfortable bed, nice bathroom and great view of the harbor. Busy street between hotel and harbor...lots of traffic noise to about 11 PM. Short walk to Aquarium and other harbor activities. "

"Tv needs replacement. Visible white dots on the middle on the screen. "

"The hotel itself was okay. After calling 5x's with no answer house keeping did finally respond to my request for an extra blanket and a set of towels. 2 hours later they did bring it to the room. I went to take a shower that evening the water was cold. I called guest services and maintenance showed up made an adjustment where it was now lukewarm. I was just like whatever, its better than it was. BTW the maintenance guy was excellent. Then we had to stare at a pile of soiled linen stacked up right across from our room for the two days we were there. I only saw housekeeping 1 time in the hotel, and that was when they answered my request. The staff was friendly overall. The expeience, I would definitely not stay here again because of it."

"Na"

"Everything was perfect!"

"Very comfortable and clean, nice people at the front desk"