Khuzām Hotels

"An excellent hotel offering all the amenities and services you would expect from a five star stay. However, the experience is somewhat spoilt by the persistent and rather annoying taxi and horse carriage drivers gathered at the entrance which unfortunately is the case for most of Luxor. It would greatly improve guest comfort if they were positioned further away from the hotel. Additionally, the presence of horse waste on the road leading to the entrance area is both unpleasant in appearance and smell, which impacts the overall impression. I understand this may be outside control of the hotel but thought I would mention it. "

"Need improvement "

"Great hotel within close proximity to West Bank and East Bank. A great place to stay if undertaking tours of these areas. Pool area is nice overlooking the West Bank. Food was very affordable and delicious. The staff are very nice. The hotel is very well protected. "

"Everyone and everything was great!"

"Very clean and well appointed room. Beautiful pool area with lovely views of the Nile. Delicious breakfast buffet with lots of variety. Lots of restaurants on site. Good location. 15 minute walk to the Luxor Temple. "

"What a great hotel! I thoroughly enjoyed my visit. The staff was so helpful and accommodating. Your restaurant served outstanding cuisine. I thoroughly enjoyed the different dining options. I would definitely stay there again. It was nice to have a lovely swimming pool to relax after a busy day of sightseeing."

"Took a taxi to the airport. Some staff very helpful others, particularly when we wanted to order snacks and drinks late afternoon needed to be 'chased down' to take our order. Bar staff always noted our arrival but were significantly inconvenienced when it came to assist us. Room cleaning staff were helpful and did a good job."

"Misselling, scams and Salmonella - that's all this place will promise. View the photos to see for yourself. Firstly, we booked a two bedroom suite - what we actually got was an open plan suite with beds in different areas. Having a door to provide isolation and privacy is a legal standard (if purchasing from the UK). Beds could view directly into each other without any option of privacy. Also, bathrooms in this shared environment don't have locks on the doors. When I complained about this, I was told there were no other options and booking two separate bedrooms would incur a cost. Secondly, I was served raw chicken on Friday 03 April. By Sunday, Salmonella had fully kicked in. Whilst I was alerting staff to this, other people we're complaining about the same thing. They obviously didn't learn their lesson as another review from a couple of days ago shows raw chicken was served at breakfast, causing food poisoning again. Thirdly, we were informed that going to a restaurant other than the main buffet would be possible at a supplementary cost. We thought this was entirely reasonable and went to the Sway restaurant. The food there was enjoyable and the service was great, however we were charged 8x the agreed price at checkout and no-one was interested as to what we were promised. On a daily basis we complained that our air conditioning wasn't functioning - no-one came and fixed it which left us very uncomfortable, especially at night."

"Do NOT be fooled by their delightful pictures - the hotel is run down, dirty, uncared for and lacking in many basics. In our doulbe room, there was one broken coathanger for us both - I ask for more - none came, so nowhere to hang clothes. Bed WAS comfortable however. The bathroom bin was again filthy and the shower curtain stained bacteria pink at the bottom. Soap is provided. The pool area is in need of upgrading - the sun lounger pads are filthy. Garden could be lovely - again if it was cared for, Owners/staff lie about the foyer making walking through feel uncomfortable. Breakfast was varied, but cold! Cold rice, cold scrambled eggs. No-one spoke any english to understand request for butter. Lastly they askED for $25 to take us to train station. We refused. One of their team asked us again 5 times right up until we were walking out the door, coming down to $10. We had already decided to go independently by ferry and in-drive taxi - costing us £5. They get you beer from elswhere which you have to pay in cash"