Kieler Hotels

"From the moment we checked in on April 1, 2026, at approximately 3:30 p.m., our family was warmly greeted by the General Manager (GM). She was exceptionally attentive, welcoming, and kind. Despite multiple families arriving at the same time, the GM ensured each guest received the same level of enthusiasm and care, never dismissing any questions. Later that evening, while spending time in the pool area, we observed the GM personally collecting used towels and restocking the area with fresh ones. This level of hands-on leadership and commitment to service was clearly reflected throughout the hotel. As a family that is typically very attentive to cleanliness, we were genuinely impressed by how well-maintained and spotless the property was. Shortly after 6:00 a.m. the following morning, we saw the GM return carrying several packages of bread and biscuits to replenish the breakfast area. Once again, she greeted us by name with the same warmth and attentiveness. Her leadership was evident in every interaction, as the entire staff mirrored her professionalism and hospitality."

"The room was spacious and clean. We enjoyed having a table and chairs to sit at. The pool and hot tub were cozy. The staff were friendly and accommodating. They have coffee available all day in the lobby and tea and snacks in the afternoon. Location was very accessible to downtown Galena, and they offer a shuttle service during specific times in the day. Breakfast in the morning was excellent! There was a buffet of fruit, bread, yogurt, and juices. Breakfast is served individually and included eggs, wonderful potatoes, breakfast meat, and option for pancakes. The overall Irish atmosphere, decor, and attention to theme also made for a fun experience."

"Nothing was ready for breakfast. No eggs, no sausage, pancake batter that wasn’t mixed properly, horrible watery coffee, orange juice with basically water with orange food coloring. "

"Staff was pleasant and friendly in every interraction. Property was clean inside and out. Room was clean and comfortable. Breakfast was hot fresh and godlod. If in the area i would stay again"

"Needs an upgrade, run down. "

"Nice, clean, classy. Location was great."

"Breakfast was great. Rooms need updated. Old tv, curtains with rips. Very clean, friendly staff "

"Room is spacious, clean, and simply but tastefully decorated. Views from the room of the surrounding countryside captured the rustic simplicity of a peaceful sunset. "

"The pool was icy cold. The shower was a just little bit warm almost cold. Foam plates are not acceptable for hot breakfast food. The door key worked after 5-8 attempts. Breakfast didn’t have any meat. The room didn’t have closet or hangers for jackets."