Kigali Hotel Guide - Kigali Heights hotels in Kigali, Rwanda.

"Great room service. Nice staff. Super clean hotel. If I ever return to Kigali, I’ll definitely stay there again. "

"Very fresh, tasty breakfast! Wide variety of options "

"Polite and courteous staff. Clean rooms and good food."

"It is always a pleasure to stay at the Serena. Your staff is superb! "

"The airport shuttle was easy to find. The internet stayed fast."

"Very clean "

"Very convenient for Kigali Convention Center, and has a good restaurant on the top floor with a view."

"Clean room and very friendly staff."

"In a nutshell, this apartment hotel listing needs to be revamped. A number of amenities listed are false/misleading, such as there is no private spa tub, no bar/restaurant, etc. Also, the bathroom lights kept turning off and there was water leakage in the bathroom and kitchen (among other issues). While overall the property is clean and staff promptly attend to needs, I was told certain incorrect things and unnecessarily paid extra and the property avoided refunding me where justified. Please reconsider how you deal with guests and do not make false/misleading claims and avoid responsibility where warranted. Kigali/Rwanda is a great place, so represent your home well and allow guests to enjoy their stay worry free. There is opportunity for improvement and reflection, so please take this constructive criticism in stride. (By the way, it should be noted, the scenery/view around the property is breathtaking and neighbourhood is safe/clean)."