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"The room I was assigned had cockroaches crawling out of the corner of the room, and more than two cockroaches in the bed. I spoke with other people and they reported the same problem. The room and bathroom were also very dirty and did not look cleaned before we arrived. Lastly, the shower water was cold and turned luke warm at best on the highest temperature setting."

"First time being in Best Western and you are greeted with friendly service and the price is decent. Though the hotel is only two floors. The bedrooms are clean, and the beds are comfortable to sleep in."

"Parking was easy and the grounds are beautiful and we had a nice restful stay. Quiet. Clean."

"Not worth the price we paid for an upgraded room. Nothing special, tub was hard to get in and out of, curtain was broken and wouldn’t fully shut and walls are thin and could hear everything. Staff was kind and helpful and it was clean."

"Clean room, updated throughout, super friendly staff."

"I didn’t get to go "

"The stay was very nice, but multiple times the staff seemed to be complaining about being short staffed. Also our air conditioning unit never got below 78, we did report this to the front desk. "

"Room was fine, but amenities were sparse. Generally, we did not feel safe At this location."

"This stay was unexpected because my Mom had to go to the hospital in Winston-Salem when she fell and broke her hip. We were traveling with our two small dogs and I had a difficult time finding a pet friendly hotel. Thank goodness I was able to stay at this location near the hospital. Everyone at this Hampton Inn was so kind. Ariel allowed me to start some laundry until my room was available the day I was checking in. This was a tremendous help since we were headed home from an 8 day trip and didn't have many clothes that were clean remaining. Nicholas helped me when the hospital changed the plans for my Mom's discharge time. All the staff were super nice to my two pups, giving them love and helping look after them so I could grab a cup of coffee. The room was spacious, clean and the bed was so comfortable! Loved the shades at night to block out all the lights from downtown. The valet guys went above and beyond also helping me with the pups, advising me of places to walk them that were safe nearby and even dining suggestions. Despite all the stress of the reason I was in Winston-Salem everyone at this Hampton Inn helped me to find time to decompress! Awesome stay!!"